JOB PURPOSE:
Effectively manage the administration duties of the Hire Desk
MAIN RESPONSIBILITIES
- Respond to email and phone enquiries in a positive and professional manner
- Load bookings onto the IT system
- Process off hires, hire extensions and PO Changes, including notifying customers via email
- Ensure all paperwork is checked and filed correctly
- Advise customers as per our policy, terms and conditions
- Maintenance of vehicle compliance documentation
- Maintain client portals and resolve compliance issues as necessary
- To take on any data entry/reports as and when required
- Any other task which may be a reasonable request during your day to day role
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
- Previous general administration experience essential
- Competent in IT/Computer skills and database entry essential
- Good communication is essential
- Excellent attention to detail essential
- Experience in a customer service background desirable
- Previous hire industry background desirable, not essential
- Effective organisation/planning skills essential
- Knowledge of the HGV industry is desirable, not essential
Working Hours
Monday – Friday, 8:00am – 5:00pm. (Full time)
Benefits
Company pension scheme.
Competitive Salary
We are an Equal Opportunities Employer. We believe in treating everyone fairly and recruit based on job related qualifications and abilities without regard to age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity or sexual orientation.
Pay: £30,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
