Set in the heart of the Peak District National Park, Holmfirth Vineyard is home to award-winning English wines, a popular restaurant, weddings, afternoon teas, wine tastings and relaxing overnight stays. Our aim is to deliver outstanding guest experiences while maintaining a successful and profitable operation. We are looking for a Restaurant Duty Manager who can lead by example, inspire the team and help drive both service excellence and commercial performance.
Purpose of the Role
To support the day-to-day operation of the restaurant and hospitality areas, ensuring exceptional guest experiences, efficient service delivery, and high operational standards. The Restaurant Duty Manager will lead shifts, support and develop team members, and help ensure the business operates efficiently and profitably.
- Lead and supervise restaurant operations during shifts.
- Deliver exceptional customer service and ensure guest satisfaction at all times.
- Support the restaurant management team in achieving sales, service and profitability targets.
- Oversee the smooth delivery of restaurant service, weddings, afternoon teas, wine tastings and other events.
- Lead, motivate and support front-of-house team members.
- Handle guest feedback and complaints professionally and effectively.
- Assist with staff training and development.
- Support stock control, ordering and wastage management.
- Ensure compliance with food safety, licensing, health and safety, and company procedures.
- Complete opening and closing duties as required.
- Maintain high standards of presentation, cleanliness and service throughout the venue.
Essential Experience
- Previous experience in a supervisory, team leader or duty management role within hospitality.
- Experience leading teams during busy day-to-day restaurant service and high-volume trading periods.
- Experience working with weddings, private events and functions, ensuring excellent guest experiences and smooth operational delivery.
- Proven ability to manage a fast-paced service environment while maintaining high standards.
- Experience handling guest queries and resolving issues professionally and efficiently.
Knowledge & Skills
- Strong understanding of restaurant operations and service standards.
- Excellent customer service and communication skills.
- Ability to lead and motivate a team.
- Strong organisational and time management skills.
- Ability to remain calm and make decisions under pressure.
- Good attention to detail.
- Competent in cash handling, stock control and opening/closing procedures.
- Commercial awareness and understanding of the importance of profitability.
Personal Attributes
- Professional, friendly and approachable manner.
- Passionate about delivering exceptional guest experiences.
- Positive attitude and willingness to lead by example.
- Reliable, flexible and adaptable.
- Strong team player with excellent interpersonal skills.
- Well-presented with high professional standards.
- Ability to build positive relationships with guests and colleagues.
Availability
- Must be available to work flexible hours in line with business needs.
- Availability to work evenings, weekends and public holidays is essential.
- Willingness to support the team during busy periods, weddings, events and seasonal peaks.
Desirable Requirements
- An interest in wine and wine service would be beneficial.
- Experience promoting and selling wines and premium beverages.
- Food Safety qualification.
- Personal Licence Holder qualification.
- Experience using EPOS and reservation systems.
Key Performance Indicators
- Guest satisfaction and feedback scores.
- Achievement of sales and profitability targets.
- Service standards and operational efficiency.
- Staff engagement and team performance.
- Effective management of labour costs and wastage.
- Compliance with health and safety and food hygiene standards.
Working Environment
This is a hands-on role within a busy hospitality operation that includes restaurant service, weddings, afternoon teas, wine tastings and events. The successful candidate will thrive in a fast-paced environment and enjoy delivering memorable experiences for every guest who visits Holmfirth Vineyard.
Pay: £13.25 per hour
Benefits:
- Company events
- On-site parking
Work Location: In person
