Precious Metals Sales Consultant Position Summary
The Precious Metals Sales Consultant is responsible for assisting customers with purchasing and selling investment-grade precious metals. The role involves providing excellent customer service, maintaining expert knowledge of bullion products, preparing quotations, processing orders, and ensuring customers receive a professional and transparent experience throughout their journey with SILVEXA.
Key Responsibilities Customer Sales
- Assist customers in selecting appropriate precious metal products.
- Respond to enquiries via email, telephone, website live chat, and social media.
- Explain product features, specifications, and refinery information.
- Build customer confidence through professional advice and excellent service.
- Generate quotations and assist customers through the purchasing process.
Product Knowledge
Maintain a strong understanding of:
- Gold bullion
- Silver bullion
- Platinum bullion
- Investment-grade bars and coins
- Swiss refineries (PAMP, Valcambi, etc.)
- Royal Mint bullion products
- Live precious metal pricing
- Market trends
Customer Support
- Provide after-sales support.
- Assist with order enquiries.
- Resolve customer questions professionally.
- Communicate shipping updates.
- Build long-term customer relationships.
Precious Metals Purchasing
Assist customers wishing to sell bullion by:
- Explaining SILVEXA's selling process.
- Preparing preliminary valuations.
- Coordinating receipt of customer items.
- Working with the appraisal team during testing.
- Communicating purchase offers.
- Arranging payment following successful verification.
Sales Administration
- Prepare invoices.
- Process customer orders.
- Maintain customer records.
- Update CRM systems.
- Process referral enquiries.
- Assist with stock availability.
Business Development
- Promote SILVEXA products.
- Build relationships with collectors and investors.
- Identify opportunities for repeat business.
- Support referral partners and affiliates.
- Represent SILVEXA professionally.
Skills Required
- Excellent communication skills.
- Strong customer service skills.
- Professional telephone manner.
- Sales experience.
- Attention to detail.
- Confidence working with high-value products.
- Ability to explain technical information clearly.
- Strong organisational skills.
Desirable Knowledge
- Precious metals
- Bullion investing
- Gold markets
- Silver markets
- Coins and bars
- Luxury retail
- E-commerce
- Financial markets
Typical Duties
- Answer customer emails.
- Speak with prospective buyers.
- Prepare quotations.
- Process online orders.
- Assist customers selling bullion.
- Explain SILVEXA's buying process.
- Liaise with couriers.
- Update customers on dispatch.
- Promote products through social media and referrals.
- Maintain product knowledge.
Professional Qualities
A Precious Metals Sales Consultant should be:
- Honest
- Trustworthy
- Professional
- Customer-focused
- Knowledgeable
- Approachable
- Detail-oriented
- Commercially aware
Mission
To provide every customer with a professional, transparent, and knowledgeable buying and selling experience while representing SILVEXA's commitment to authenticity, integrity, and exceptional customer service.
Suitable for SILVEXA
For SILVEXA, this title is particularly appropriate because it reflects a role that goes beyond simply selling products. A Precious Metals Sales Consultant would be expected to:
- Advise customers on SILVEXA's range of gold and silver bullion.
- Assist customers wishing to sell precious metals to SILVEXA in accordance with the company's sales policy.
- Build trust by explaining authentication, pricing, and fulfilment processes.
- Support long-term customer relationships through responsive and knowledgeable service.
This title conveys professionalism and expertise while avoiding any implication that the employee provides regulated financial or investment advice.
Pay: £30,420.00-£40,312.51 per year
Benefits:
- Company pension
- Free parking
- Private dental insurance
- Sick pay
- UK visa sponsorship
Work Location: In person
