Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas. As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.
We believe that a car park isn’t just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.
Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking…even the concrete places! We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country. CCP is experiencing rapid change as it develops and adapts to a changing market to deliver on its ambition to grow ahead of market.
Purpose of Role
To provide administrative and operational support to the Legal Team, ensuring legal processes run efficiently, documentation is maintained accurately, and a high standard of service is delivered.
Main Responsibilities
- Provide administrative support to the Legal department
- Open, sort, scan and distribute all daily incoming post in a timely and accurate manner, identifying and prioritising time-sensitive legal correspondence including court notices, CCJ responses and enforcement documents
- Scan, file and electronically store incoming and outgoing post in line with internal processes
- Maintain accurate and up-to-date records of correspondence and legal documentation
- Keep Excel spreadsheets and internal trackers up to date
- Support the Legal Team with day-to-day legal and case-related activities
- Assist with the preparation and organisation of legal documentation and case files
- Issue County Court Claims and County Court Judgments (CCJs), ensuring accuracy and compliance with court deadlines
- Handling mediation calls on a weekly rota, preparing and reviewing case files in advance, managing all related correspondence, and conducting structured mediation calls with motorists and relevant parties to reach resolution
- Provide a professional and positive service to customers via telephone and email
- Handle ad hoc inbound driver calls professionally, addressing parking charge queries, appeals and escalations, and returning voicemails within agreed service level timeframes
- Carry out general office duties
Person Specification
- Excellent attention to detail
- Strong organisational and time management skills
- Ability to prioritise workload and take action
- Professional and effective written and verbal communication skills
- Calm and composed under pressure
- Strong customer service mindset with a positive attitude
Qualifications
- Proficient in Microsoft Office, particularly Excel, Word and Outlook
- Strong administrative experience (legal or professional services environment preferred)
- Excellent spoken and written English
- Confident telephone manner
- High level of accuracy and attention to detail
We are an equal opportunities employer, have a diverse workforce, and make our recruitment decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies, please.
This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you’ll work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.
Sound like your perfect match?
If you’re the right person for the role you’ll be part of an exciting journey in a dynamic, growing business. We are looking forward to receiving your application and meeting you.
Job Types: Full-time, Permanent
Pay: £28,600.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Referral programme
- Sick pay
Ability to commute/relocate:
- London N3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please describe your proficiency in Microsoft Office, particularly Excel, Word and Outlook
Experience:
- Administration: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
