We are looking for a proactive and organised Data & Operations Assistant to join our Operations team, with data and CRM work forming the core focus of the role.
The main focus of this role will be data, particularly helping us improve, cleanse and maintain the quality of information held within our CRM system. You will play an important part in ensuring our records are accurate, complete and up to date, supporting better reporting, member engagement and decision-making across the organisation. Alongside this core data focus, you'll provide wider administrative support across different teams and functions as needed, including registrations, reporting, events, communications and other day-to-day activities.
This is a varied junior role, but its primary emphasis is on developing practical skills in data, CRM, AI and automation. It is a great opportunity for someone at the beginning of their career who wants to build strong data-handling experience while also gaining exposure to member engagement and business administration.
We're looking for someone with exceptional attention to detail who takes pride in keeping information accurate, organised and up to date.
You’ll be someone who enjoys solving problems and, when faced with a repetitive manual task, naturally thinks ‘there must be a quicker way of doing this.’ We want someone who is curious about technology and AI and keen to explore smarter and more efficient ways of working.
Key responsibilities
Data & CRM
Support the ongoing cleansing and maintenance of data within the CRM system, ensuring records are accurate, complete and up to date.
Review, create and update individual and company records.
Identify and resolve duplicate, incomplete and outdated records.
Investigate undeliverable email addresses and other data quality issues.
Maintain mailing lists, communication preferences and contact subscriptions.
Carry out regular data quality checks and help identify recurring issues.
Support data queries and the preparation of regular and ad-hoc reports.
Help monitor member engagement and identify gaps or opportunities for follow-up.
Support larger data cleansing and improvement projects.
Look for opportunities to improve how data is collected, maintained and used across the organisation.
Use AI and other digital tools to support data-related tasks and explore ways to make repetitive processes quicker and more efficient.
Wider administrative support
Provide administrative support to teams and functions across the organisation as required.
Use AI and digital tools where appropriate to work more efficiently and help identify smarter ways of carrying out routine administrative tasks.
Pay: £26,936.00 per year
Work Location: In person
