About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.
Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
To learn more about Calex, please visit our website at www.calexuk.com
We are currently seeking to recruit a Guest Experience Host at the Ford Academy in Daventry, on a full-time or part-time basis.
The Guest Experience Host is the face of the Henry Ford Academy, responsible for delivering a premium, five-star guest experience to all guests visiting the Academy. Working closely under the guidance of the Senior Guest Experience Host, this role combines high-quality front-of-house hospitality, first-line security, event execution, and essential administrative support.
The post holder will ensure a warm, professional, and seamless environment, actively supporting the day-to-day operations of meetings and events hosted at the HFA Academy & HFA Venue.
Key Responsibilities
Guest Experience & Front-of-House Excellence
- Premium Hospitality: Deliver a warm, professional, and seamless arrival and departure experience for all guests, delegates, and VIPs.
- Visitor & Security Management: Act as the primary interface for receiving visitors, administering the security badge process, and supporting the delivery of HFA’s Access and Security Policy.
- Arrival Coordination: Welcome and check in delegates, distribute lanyards and table assignments, and provide clear orientation/information regarding their day.
- Digital Displays: Control all reception area televisions and digital displays, ensuring delegate arrival videos, Ford promotional content, and course/room number slides are accurate and up to date.
- Communication Hub: Manage inbound and outbound telephone calls professionally, providing an overflow messaging service for the Learner Performance Team.
Event Coordination & Venue Support
- On-the-Day Event Hosting: Lead the day-to-day front of house execution of meetings and events at the HFA Venue. This includes greeting and registering attendees, acting as the primary on-site Point of Contact (POC) for any immediate needs or issues, and coordinating in real-time with catering, facilities, and other internal teams.
- Function Sheet Creation: Author detailed function sheets for upcoming meetings and events to clearly communicate requirements (such as catering, room setups, and IT) to key teams across HFA, ensuring flawless execution.
- Event Communication: Distribute completed function sheets to all relevant stakeholders and upload them to the shared Meetings & Events Microsoft Teams channel in a timely manner.
Operations & Administration
- Responsible for delivering a wide range of administrative functions, including delegate onboarding, visitor management, security processes, training administration, learner attendance tracking, stakeholder communications, facilities coordination, system administration, and operational support to maintain a safe, efficient, and customer-focused learning environment.
- Compile and distribute the Monthly Management Rota to assign the daily Point of Contact (POC), factoring in staff holidays, planned events, and prior commitments.
- Coordinate and distribute the Fire & First Aid Rota to key team members every Friday.
- Accommodation Management: Handle delegate accommodation bookings, manage cancellations or updates, and resolve hotel-related inquiries.
- LMS & Attendance Administration: Maintain a detailed working knowledge of the LMS database to accurately report and update attendance.
- Delegate Management: Set up class rosters, establish break times, and proactively communicate final attendee numbers to the Restaurant Manager and Materials Controller.
- Absence Follow-up: Conduct follow-up calls for delegate "no-shows" and update systems with relevant notes and reasons.
- Team Cover: Maintain cross-functional knowledge of other roles within the HFA Administration team to participate in absence cover (such as Data Administration cover) as required.
Experience, Skills, and Qualifications
- Hospitality/Front-of-House: Proven experience working in a front-of-house, reception, guest relations, or corporate hospitality environment (experience in a premium or five-star environment is highly desirable).
- Event Support: Experience assisting with the coordination or hosting of meetings, corporate events, or group bookings.
- Administration: Solid background in general office administration, reception duties, or database management.
- Customer-First Mindset: A genuine passion for customer service, with exceptional attention to detail regarding front-of-house presentation and guest satisfaction.
- Communication: Highly developed verbal and written communication skills, with the confidence to professionally interface with delegates, trainers, and corporate personnel at all levels.
- Organisation & Multi-tasking: Strong organisational skills with the ability to manage rotas, coordinate schedules, and handle multiple tasks calmly under pressure.
- Digital Literacy: High level of computer literacy, including proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, and Microsoft Teams for collaboration). Quick to learn bespoke databases (such as LMS).
- Education up to GCSE or equivalent, including English and Mathematics (grades A-C / 4-9 or equivalent) is essential.
- NVQ Level 2 in Customer Service, Hospitality, or Business Administration is desirable.
Our Calex Core Values
We are looking for an individual who aligns with our company core values:
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.
Stage 1 Virtual interviews shall take place on Thursday 1st October.
Successful candidates shall be invited to attend a stage 2 face-to-face interview on Wednesday 7th October.
Salary & Benefits: £26,500 plus up to 5% performance related bonus. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.
Contract: Permanent / Full Time or Part Time
Working Hours: Monday to Friday
Place of Work: Henry Ford Academy – Daventry
Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).
Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
