Job Description
Tiverton Hotel Lounge & Venue has 69 spacious bedrooms, flexible conference and banqueting suites, for up to 200, and a popular bar and Gallery restaurant. The hotel is in a unique setting in Mid-Devon.
Tiverton Hotel Lounge & Venue has 69 spacious bedrooms, flexible conference and banqueting suites, for up to 200, and a popular bar and Gallery restaurant. The hotel is in a unique setting in Mid-Devon.
Job Overview:
As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.
Key responsibilities and duties of the role
- Alongside colleagues ensure efficiency, quality, and compliance with health and safety regulations.
- Maintain exceptional service standards, responding to guest feedback and enhancing overall dining experiences.
- Support in the training and motivate a high-performing team, fostering a culture of excellence and teamwork.
- Supervise banquet and catering services to ensure seamless execution of events and functions.
- Ensure adherence to food safety, hygiene, and liquor licensing regulations.
- Support the Food & Beverage Manager with planning and delivery of monthly training across all Food & Beverage areas which is relevant, and that measures are used to ensure the training is effective.
- Participate in all monthly stock takes as required and ensure that all processes for stock control are followed to maintain budget.
- Support with all administrative work to ensure it is completed in a timely manner i.e. completion of Access People, rotas, training plans, compliance modules on Mapal completed.
- In conjunction with the Food & Beverage Manager, analyse and respond to all customer feedback and take appropriate action to rectify any issues.
- Ensure that all Food & Beverage areas are secure at all times in order to minimise any losses.
- Carry out Duty Management Shifts.
Person specification
- Positive and polite demeanour.
- Accountable and a strong sense of pride in role.
- Strongly motivated to exceed goals and achieve success. High level of motivation, determination, and commitment.
- Ability to work under own initiative.
- Able to develop relationships with key colleagues.
- Able to work well under pressure and have solid problem-solving ability.
- Ability to manage and lead a team.
- Excellent communication and organizational skill.
- Professional manner and appearance.
Experience & Qualifications
- Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
- Strong leadership and team management skills.
- Excellent knowledge of food and beverage trends.
- Ability to deliver outstanding guest experiences and handle high-pressure environments.
Delivering our vision – To give every guest a memorable experience leaving with a smile on their face.
- Have the guest expectation and experience in thought at each stage of interaction and planning.
- Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests.
- Be business ready to ensure a professional image that the guest can feel to deliver a great experience.
- Be a brand ambassador for Crest Hotels in your behaviours and interactions.
Learning and Development
- Engage with the training that is required both online and in person.
- Implement the skills and knowledge trained in line with the company standards and ensure that you are clear on what has been trained and highlight should you need further training.
- Take ownership for your own continuous personal development.
Health & Safety
- Adhere to Company Health & Safety for both the hotel and department.
- Through engaging with training and communications be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: Licensing, Health & Safety at work, COSHH, environmental health, fire precautions, Manual Handling, Fire Safety and any other relevant policies.
Benefits
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£30 BB per night colleague rate
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£60 BB per night for Friends and Family rate
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Celebration of milestone employment anniversaries
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50% off Food & Beverage in our hotels
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Meals on duty provided
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Access to Hospitality Rewards
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Offerings from retail and dining discounts
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Employee Assistance Programme and same day on-line GP appointments
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Quarterly Shining Star recognition
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Annual colleague celebrations
