Job Title: Telesales / Customer Services
Location: Leigh, Manchester
Contract type & hours: Permanent Full time (Monday – Friday)
Day to day responsibilities will include but not limited to:
- Receiving inbound customer calls and dealing with all queries in a professional manner.
- Providing Technical support over the telephone where required on company products.
- Assisting with enquiries receive via internal web chat function in a quick and accurate fashion.
- Providing an extremely high level of customer service befitting quality retailer.
- Initiating sales with potential customers via phone or e-mail.
- Listening to customer needs and informing them of relevant products.
- Creating lasting relationships with customers to enable repeat sales.
- Taking an active part in group projects to promote new and existing products.
- Contributing towards achieving set group sales targets.
- Maintaining customer database
- Experience
- Passion for high level of customer service.
- Previous experience in telesales position is essential.
- Strong sales skills with proven record of exceeding group sales targets.
- Confident.
- Self-motivated.
- Excellent telephone manner.
- Good IT skills, particularly with reference to Microsoft Office.
- Enjoy working in a target driven team environment.
- Flexibility to take on different daily tasks and provide cover when required.
Job Types: Full-time, Permanent
Experience:
- telesales: 2 years (required)
- customer service: 2 years (required)
Work Location: In person
