As an Operational Support Specialist, you will join us on our journey and undertake a highly valuable role responsible for supporting our network of over 11,500 branches to operate safe, compliant and successful franchise businesses. Working in a field-based capacity, you will undertake a variety of branch visits, including stock and cash verification, operational support, branch accounting reviews and cash management activities.
You will work closely with Postmasters and a range of stakeholders across the business, providing coaching, guidance and practical support to help improve operational performance and ensure branches are equipped to deliver excellent service to customers. This role offers a unique opportunity to make a tangible difference to our Postmaster community. Whether supporting branches through operational challenges, conducting risk-based stock checks, or helping colleagues following significant events such as robberies, burglaries or branch closures, you will play an important role in helping our network thrive.
As a national field-based role, regular travel and overnight stays will be required, with work scheduled according to your geographical location.
