Front of House / Bicycle Mechanic - Bicyclenation
Job title: Front of House / Bicycle Mechanic
Location: Bicyclenation, Herne Hill, London
Terms: Full time, 5 days per week
About Bicyclenation
Our mission is simple: help more people enjoy riding, keep their bikes in great shape,
and create spaces where cycling really thrives. We’re a proudly independent bicycle
company based in London. Alongside our friendly shop and workshop, we also run a
Collect & Return service, host community events and demo days, and support
organisations with bike facilities and fleet management. Our team reflects the people we
serve, with kindness and inclusivity at the heart of everything we do - from how we greet
customers to how we approach our work.
The Role
We’re looking for a people-focused teammate to keep things running smoothly at the
front of house, while lending a hand with small mechanical jobs when needed. You’ll
enjoy welcoming a diverse cycling community, explaining jobs clearly, and keeping the
day flowing between the shop and workshop. If you value friendly service, tidy systems,
and clear, inclusive communication, you’ll fit right in.
What you’ll do
- Customer care and check-in: Welcome customers, answer questions, check in bikes, agree the work and set expectations clearly – always in a kind and helpful way.
- Workflow and systems: Allocate jobs to mechanics, track progress between shop and workshop, and keep our systems and parts/ordering book neat and up to date.
- Quality and handover: Quality Check (QC) bikes before they go back to customers, flag any issues, keep spaces safe and tidy, and make sure bikes are collected promptly.
- Quick fixes and updates: Handle punctures, fit accessories, and carry out minor adjustments. Update customers regularly, so they’re clear on progress and timings.
What you’ll bring
- At least two years in a customer-facing role: bicycle sector experience preferred.
- Excellent organisational skills and confidence with stock handling.
- A calm, can-do attitude and a genuine passion for helping people ride more.
- A team player who’s flexible and ready to lend a hand across different tasks.
- Bonus: a UK driving licence.
Hours of employment: Full-time (with weekend rotation) or strong part-time considered.
Start: ASAP – though we’re happy to wait for the right person.
Salary: Competitive, depending on experience.
Benefits: Staff discounts, training opportunities, and a supportive, inclusive small-team
environment.
How to apply
Send your CV to [email protected], along with a short paragraph about yourself in your own words – tell us what makes you tick and the key things you’d like us to know.
Job Types: Full-time, Part-time, Permanent, Zero hours contract
Pay: £26,000.00-£33,000.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Flexitime
Licence/Certification:
- Driving Licence (required)
Work Location: In person
