Job Overview:
We are seeking a Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our company, providing administrative support and managing the front desk operations.
Responsibilities:
- To assist with taking reservations; following the correct reservations procedure when a representative from the reservations team is not available
- To check in Guests, register guest, and allocate rooms.
- Upon check in to verify guests’ method of payment follow established credit checking procedures or cash handling procedures.
- To check out departing guests, ensuring the correct paperwork is completed, signed, all bills are posted and account is settled in full where applicable.
- To cash up and reconcile reception takings and balance float.
- To answer incoming calls for Guests or internal team members and transfer the calls accordingly.
- To ensure guest details and room numbers are not revealed to any non-hotel personnel unless otherwise requested by the guest in the interest of privacy and security.
- To deal with all guests’ queries in a professional and timely manner.
- To co-ordinate room status updates with the housekeeping team by notifying them of group checkouts, late check in rooms, early check in rooms and special requests.
- To be fully aware of all the hotel facilities, and actively up sell to the Guest.
- To be fully aware of the food and beverage offerings through the restaurant, bar and room service.
- To conduct show rounds for Guests when required.
- To be fully aware of all room types, in-room facilities and mini bar operations.
- To assist the concierge when required during bus periods of the business.
- To ensure the reception area is kept neat at all times.
- To ensure that all equipment is in working order, and report any faults to the department manager at the earliest opportunity.
- To assist with other Hotels or affiliated business when required.
- To be fully aware of other hotels within the group and the facilities that they offer.
Essential
- At least 1 year experience in a quality hotel
- Excellent command over the English language.
- Positive attitude.
- Customer service focus
- Good computer Skills
Desirable
- Front office Experience
- Working Knowledge of Opera
The ideal candidate will receive competitive pay, Up-selling bonus/incentive, excellent training and Development opportunities, Company benefits.
Job Type: Full-time
Pay: From £26,436.80 per year
Application question(s):
- Do you have the legal right to work full-time?
- Are you an immediate joiner?
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Opera PMS: 1 year (preferred)
Language:
Work Location: In person
