About the role
We currently have an opportunity for a Contact Centre Operative to join our brand new team. You will play a key role in delivering excellent customer service, maximising sales, and supporting customers with their ordering requirements. You will act as a key point of contact for inbound and outbound calls, ensuring customers receive accurate information, helpful advice, and a consistently positive experience.
About Bestpets
Bestpets is the UK’s leading pet product wholesaler offering over 8000 lines available in 17 depots nationwide. This is a new opportunity to join our new team and make an impact.
About Bestway
Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.
Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.
Responsibilities:
- Provide excellent customer service at all times.
- Receive inbound calls from customers placing orders.
- Proactively contact key customers to promote special offers and boost sales.
- Load customer orders accurately onto the system.
- Complete general administration duties as required.
The Ideal Candidate
You'll likely have experience in telesales, customer management, account management or customer success, ideally in a telephone-based role. You'll be confident with customers, commercially aware, and comfortable working to targets in a fast-paced environment.
- Excellent communication skills, both in person and over the phone.
- Can manage inbound and outbound customer contact professionally, including resolving issues when needed have a track record of identifying upsell and cross-sell opportunities
- Are comfortable working to KPIs, deadlines and service standards
- Can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities.
- Enthusiastic and personable manner, representing the business professionally.
- Confident in advising customers on promotions.
- Flexible and adaptable approach to daily responsibilities.
- Strong organisational skills.
Benefits
- Competitive salary
- Pension
- 22 days annual leave
- Onsite parking
We understand that no applicant ever ticks every box, so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, diverse teams built from talented individuals with different backgrounds, identities, and experiences.
If this is of interest to you and you would like to learn more, please do get in touch — we are looking forward to hearing from you.
