We're looking for a Technical Support Engineer to join our current team. We are a Belfast-based manufacturer of body-worn video cameras with associated secure firmware and software.
Established in 2007, we supply a wide range of end users throughout various industry sectors.
This is a hands-on position suited to candidates who enjoy working across hardware and software platforms.
We are looking for candidate who is a fast learner. Someone who is incredibly efficient, organised and easy to work with. Someone who has extensive experience in 1st-3rd line IT support and managing tickets.
What you will work on:
Implement and test firmware for Ambarella‑based cameras.
Collaborate with external partners on hardware and software troubleshooting and improvements. Resolve technical issues raised by Customers in an effective and prompt manner.
Schedule remote support calls with customers and external partners using Microsoft Teams and Google Meets etc.
Perform hands‑on hardware repairs using lab equipment.
Familiarity with Amazon Web Services (AWS) architecture.
We have quite a lot of key customers who expect and rely on weekly reports. Suitable candidate to oversee and automate the delivery of scheduled technical reports and data analytics for key accounts.
Assist Sales team and participate in trialling of cameras by providing demos to potential customers and resolving technical issues as quickly as possible.
Coordinate with Sales team to plan product delivery and ensure cameras are despatched to customers within the agreed timeline.
Work independently and enthusiastically with a 'can do' attitude.
Ability to follow instructions and work as a team member.
Contribute to new features development when required.
What we are looking for:
Technical Skills
University degree in Electronics Engineering, Computer Engineering, or a related field. (Essential)
Good knowledge in hardware, servers, wifi routers, 4G etc.
Experience debugging on real devices.
Desirable: Proven ability to manage user access, device compliance, and system security across cloud environments.
Desirable: Proven ability in ISO 27001 and Cyber Essentials
Desirable: Working experience in technology field. Proven ability to manage 1st–3rd line tickets and support while maintaining and improving SLA performance.
Other skills we also require:
Quality & Compliance. You will need to ensure outputs meet quality standards, safety regulations, and compliance requirements.
Strong communication skills.
Problem solving skills. You will need to be able to maintain a positive and proactive mindset when solving problems.
Go getter attitude and take ownership with tasks, act with urgency and ability to prioritise tasks.
Desirable: Full UK driving license as you may need to travel to clients’ premises.
Benefits:
Work Location: In person
