Job Summary
We are seeking an experienced and dynamic Supervisor to oversee daily operations within our leisure facility.
The ideal candidate will possess strong leadership skills, a solid background in FOH and kitchen management, and the ability to supervise a medium sized team effectively. This role involves ensuring high standards of food safety, quality, and customer service while maintaining a positive working environment. The Supervisor will play a vital role in coordinating activities, managing staff, and upholding the organisation’s reputation for excellence.
Duties
- Supervise and coordinate the daily activities of kitchen and front-of-house staff, ensuring smooth operation during shifts
- Manage team schedules, delegate tasks, and provide training to optimise productivity and service delivery
- Monitor food production to ensure timely delivery of orders while maintaining high standards of presentation
- Enforce health and safety policies within the establishment, including proper handling of food, cleaning procedures.
- Support staff development through coaching and direct feedback
- Manage stock levels to ensure availability of ingredients and supplies
- Handle/ escalate customer complaints or concerns professionally to uphold customer satisfaction
- Ensure cleanliness and organisation of the FOD and BOH areas at all times
Skills
- Proven supervising experience in a retail, hospitality or restaurant environment
- Strong licensing knowledge
- Excellent team management skills with the ability to motivate staff
- Sound understanding of food safety standards and regulations
- Leadership qualities with the ability to make quick decisions under pressure
- Good organisational skills with attention to detail in managing multiple responsibilities simultaneously
- Knowledge of restaurant or hospitality industry practices, including barista, bar and/ or waiting experience.
- Hospitality background is advantageous
This position offers an opportunity to lead a dedicated team within a vibrant setting. We value professionalism, enthusiasm for hospitality, and a commitment to delivering exceptional service.
Job Types: Full-time, Part-time
Pay: £13.25 per hour
Benefits:
- Discounted or free food
- Employee discount
Experience:
- Customer service: 1 year (preferred)
- Bartending/ barista: 1 year (preferred)
Work Location: In person
