Casual Support Worker – YMCA Leicestershire
Location: Leicester City Centre/ Aylestone
Contract: Zero Hours Contract (As and when required between the hours of 7.30am – 10pm and weekends)
Salary: £12,97 per hour
An opportunity to make a genuine difference
We're looking for Casual Support Workers to work within our Housing and Homelessness teams to provide support to the young people who are residents at YMCA Leicestershire and to offer practical support to adults using the Y Advice & Support Centre (YASC).
What this role is all about
As a Casual Support Worker, you will help create safe, welcoming and supportive environments where young people and adults experiencing homelessness can build confidence, develop independence and move towards brighter futures. Every shift provides an opportunity to make a genuine difference by responding with kindness, professionalism and hope.
What success looks like
- Young people and adults feel welcomed, respected and safe.
- People are encouraged to recognise their strengths and take positive steps towards independence.
- Residents and service users receive consistent, reliable support during every shift.
- Safeguarding concerns are recognised promptly and acted upon appropriately.
- Colleagues can rely on you to provide flexible support wherever it is needed.
About you
- We’re looking for someone who:
- Builds trusting relationships quickly.
- Treats everyone with kindness, dignity and respect.
- Remains calm under pressure.
- Has excellent communicate and listening skills.
- Is flexible and enjoys working across different environments.
- Works with integrity and good judgement.
- Can confidently maintain professional boundaries
- Believes people can achieve positive change.
What you will bring
- Experience working with young people, vulnerable adults or people experiencing homelessness.
- Good communication skills.
- Ability to work independently and as part of a team.
- Basic IT skills.
- Ability to maintain accurate records.
- Understanding of confidentiality.
- Good standard of literacy and numeracy.
- Willingness and ability to complete all mandatory training.
Our Advantaged Thinking approach
We believe in focusing on people’s strengths, not their challenges.
You’ll be part of a team that works with kindness, curiosity and hope, building relationships, creating opportunities and supporting people to grow, belong and thrive.
Why join YMCA Leicestershire?
- Be part of a values -led organisation making a real impact
- Work in a supportive and collaborative team
- Access training and development opportunities
- Benefit from a health cash plan, wellbeing support and staff benefits
- Enjoy complimentary Y Theatre tickets and staff perks
About YMCA Leicestershire
YMCA Leicestershire is a vibrant charity offering supported accommodation for young people aged 16 - 25, homeless services, children’s residential care, sports facilities and The Y Theatre, Leicester’s oldest theatre. Our vision is for every young person to have a safe place to call home and the support they need to create lasting change in their lives.
Safeguarding Statement:
We are dedicated to upholding best practices to ensure the safety and well-being of children, young people, and adults at risk. Our goal is to create an environment free from harm and abuse. If harm or abuse is identified or suspected, YMCA expects staff and volunteers to take appropriate action by responding and referring in line with our policies and operational procedures.
EDI Statement:
At YMCA Leicestershire, we are committed to building an inclusive workplace that celebrates diversity and values the unique contribution of every individual. We welcome applications from people of all backgrounds, identities and experiences, and we are especially keen to hear from those who are currently underrepresented in our organisation and the wider charity sector.
We are dedicated to creating a safe and supportive environment where everyone feels respected, empowered, and able to thrive. If you require any adjustments to the recruitment process, please let us know and we will do our best to support you.
GDPR Statement:
- Applicants personal data will be handled in accordance with YMCA Leicestershire’s Data Protection and Privacy Policy.
Job Type: Zero hours contract
Pay: £12.97 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Work Location: In person
