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Lead a specialist Intelligence team that supports fraud detection and stronger claims decisions
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Gain exposure to fraud strategy, change activity and senior stakeholder engagement
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Hybrid 80% homeworking and 20% from Head Office or Bristol
We have an exciting 12-month fixed term contract opportunity which offers the chance to lead a specialist Intelligence Team of six within NFU Mutual's Head Office Claims Validation function. The team provides claims validation, fraud prevention, intelligence and technical oversight that supports effective decisions, stronger fraud controls and positive customer outcomes across Claims.
You’ll lead and develop a team of three Intelligence Analysts and three Intelligence Researchers. You’ll prioritise resources, maintain high standards, and build colleague capability. You’ll oversee intelligence activity that identifies emerging fraud risks, supports investigations and strengthens the way NFU Mutual manages fraud risk.
You’ll provide continuity of leadership for an established team while contributing to fraud strategy, intelligence led decision making, change activity and relationships with senior stakeholders. You’ll also support improvements to processes and practices, helping the team deliver efficient, high-quality outcomes.
This role can be based at our Head Office in Tiddington, just outside Stratford upon Avon, or our Bristol office. It is a full-time position with a hybrid working pattern.
We understand how important a positive work life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.
You’re a resilient and strategic leader who communicates clearly, builds effective stakeholder relationships, and creates an environment where people can learn and perform at their best. You bring a thoughtful approach to change, use coaching and mentoring to develop others and remain focused when priorities shift.
To join our team, you’ll also bring
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Experience of leading and coaching teams in an operational or strategic setting
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Knowledge of claims fraud principles, processes and procedures
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Experience of identifying and successfully implementing improvements to processes, practices or policies
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Evidence of delivering key performance indicators and business objectives
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
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Salary - £56,000 depending on experience
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Annual bonus (up to 17.5% of salary)
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Contributory pension scheme, up to 20%, including your 8% contribution
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25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
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A Family Friendly policy that helps you balance your work and family responsibilities
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Access to savings at High Street brands, travel and supermarkets
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£20 contribution to a monthly gym membership – subject to T&Cs
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Health and wellbeing plan - cashback for dentist, opticians, physio and more
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Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
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Employee Volunteering - volunteer in the community for one day each year
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Unlimited access to Refer a Friend £500 bonus scheme
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Life Assurance cover of 4 x salary
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Employee discounts of 15% on a range of NFU Mutual insurance policies.
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Salary sacrifice employee car scheme - subject to eligibility
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
