Location
Swindon / Wiltshire
Other Locations
Swindon / Wiltshire
London / Greater London
Northampton / Northamptonshire
Bournemouth / Dorset
Dunfermline / Fife Region
Sheffield / South Yorkshire
Wakefield / West Yorkshire
Belfast / Antrim
Birmingham / West Midlands
Cardiff
Chester
Glasgow / Glasgow City
Maidstone
Norwich / Norfolk
Worthing
Glasgow
Newcastle
Leeds
Manchester
Salary
Circa £65,000
Contract
Permanent ( Full Time
)
Reference
3762
Closing Date
16 July 2026
Job description
This is an opportunity to play a visible and influential role in strengthening how Nationwide protects critical services, supports customers and members during disruption, and evidence resilience through well-governed Service Continuity activity, including BAU delivery and data recovery testing.
As a Service Continuity Consultant Lead, you’ll join a well-established team within Operational Resilience and help deliver one of Nationwide’s key resilience priorities. You’ll provide senior consultancy, challenge and assurance so recovery capability for critical IT services is understood, documented, maintained and tested effectively across BAU services, critical platforms and planned technology activity. You’ll also be a people leader, managing and developing a team of Service Continuity Leads to deliver high-quality outcomes consistently.
You’ll work closely with platforms, service teams, operational teams, programmes, projects and third-party suppliers to make sure recovery requirements are clear, testing is planned and delivered effectively, and evidence is robust. You’ll provide practical guidance, constructive challenge and clear assurance across BAU Service Continuity activity, data recovery testing and change-related engagement, helping teams demonstrate that critical services can recover within required timescales and in line with Nationwide’s IT Service Continuity Standard of Control.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You will lead on testing and provide senior oversight of Service Continuity and Data Recovery testing across Nationwide’s critical IT services, helping service owners, platforms and technical teams understand recovery requirements, maintain effective plans and evidence that services remain recoverable.
Acting as a trusted consultant and subject matter expert, you’ll be a key interface between Service Operations, platform, technology, supplier and delivery teams. You will support recovery planning, coordinate compliant testing, and ensure risks, dependencies, decisions and evidence requirements are visible and actively managed across both BAU and planned activity.
You’ll play an important role in planning and assuring data recovery testing, including working with technical SMEs to confirm scope, recovery approach, success criteria, evidence requirements, issues, actions and lessons learned. You’ll help ensure testing provides meaningful assurance over Nationwide’s ability to recover data and services in disruption scenarios.
You will model and promote good Service Continuity behaviours by being calm under pressure, clear in communication, disciplined in planning, inclusive in how you work with others, and focused on practical outcomes that reduce risk and protect customers, members and colleagues.
You will lead, coach and support a team of Service Continuity Leads, setting clear expectations, prioritising work, removing blockers and helping colleagues develop their capability, confidence and judgement. You’ll create an environment where the team can deliver well-governed BAU activity, effective testing and high-quality assurance outcomes.
Some disaster recovery, data recovery and service continuity testing takes place outside normal business hours to minimise disruption to customers and colleagues. You’ll therefore need to support occasional out-of-hours activity and, for some events, attend our Swindon office in person.
About you
You’ll bring experience from IT service continuity, operational resilience, disaster recovery, data recovery, service management, incident management, technology operations or technology delivery, with the credibility and confidence to operate as a senior consultant in a complex technology environment.
You’ll be comfortable working across technical and non-technical teams, interpreting standards, asking the right questions and providing constructive challenge where recovery capability, plans, controls, testing outcomes or evidence need to be strengthened.
You’ll translate technical recovery and data recovery requirements into clear business language, manage multiple BAU and delivery priorities, coordinate SMEs and suppliers, and keep activity focused on customer outcomes, risk reduction, quality of evidence and continuous improvement.
Most importantly, you’ll demonstrate the behaviours that help teams succeed: ownership, curiosity, integrity, calmness under pressure, clear communication and the confidence to challenge constructively. As a people leader, you’ll bring a supportive, inclusive and coaching-led approach, helping others understand what good Service Continuity looks like and building stronger, more repeatable practices that protect customers, members and the Society.
As a minimum, you’ll need to be able to demonstrate:
Strong BAU delivery and planning skills, with experience managing multiple service continuity activities of different scales and complexities while balancing priorities, risks and dependencies
Experience coordinating technical SMEs, service teams or suppliers during disaster recovery, data recovery, service continuity testing or recovery planning activity
Well-established stakeholder management skills, including the ability to set expectations, manage risks and provide clear updates to senior stakeholders
People leadership experience, with the ability to lead, coach and develop a team, set clear expectations, manage priorities and create an inclusive environment where colleagues can perform at their best
Strong communication and influencing skills, with the ability to explain complex recovery and data recovery topics clearly to technical and non-technical audiences
Problem-solving skills, with the ability to work logically through issues, understand root causes and agree practical next steps
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
