Seven Asset are looking to appoint a Fleet Support Advisor to join our busy Operations team.
Are you passionate about delivering fleet support and strong customer service and thrive in a fast-paced environment? If the answer is YES then we want to hear from you!
What Can We Offer You?
- The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
- An opportunity to be part of a vibrant culture
- Competitive salary
- 20 days holiday which increases with length of service, up to 25 days
- Life assurance from day one
- A day off for your Birthday (After successfully completion of probation)
- Free 24-hour employee assistance program
- Free health & wellbeing subscription
- Sister companies to provide more opportunities for progression
- Dress for your day dress code.
- Dress down Fridays
- 40 hours, Monday – Friday, 8am – 6pm shifts
- Town Centre office
What We Need From You?
- Excellent telephone manner and customer support skills
- Comfortable with IT operating systems
- To be able to work in a fast-paced environment
- To complete all tasks to a high standard
- Ability to work on your own initiative
- Possess good all-round team player capabilities
- High levels of attention to detail.
Responsibilities and Duties:
- To answer all incoming calls in a timely and professional manner.
- Monitor & manage operational status boards – off road, booking in progress or breakdowns.
- Ensure that vehicle downtime is kept to a minimum by following set escalation procedures.
- To action all incoming emails in personal & main operations inbox.
- To maintain an up-to-date knowledge of preferred suppliers.
- To ensure all inbound enquiries are redirected to the correct departments.
- To book customers in for manufacturer recalls and ensure they are completed promptly.
- To keep your line manager fully informed of all customer and supplier issues as soon as possible.
- To competently check the vehicles status and historical repairs for repeated mechanical issues.
- To understand the authorisation escalation process.
- To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
- Act as a point of escalation for out of hours operational coverage (Rota based).
- To escalate any suppliers who are not performing to the required standards to your line manager.
- To maintain relationships with customers and suppliers alike.
- To offer clear & consistent communications between departments to ensure the smooth running of the operation.
- To be a team player who assists and supports other colleagues.
- To update the main computer system with job details, costs & information.
- To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
- To ensure you take ownership of whichever task you are given to complete.
- Occasional on Call Rota
No agencies please.
Pay: £26,500.00-£27,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
