Location Country
United Kingdom
Description
Who are we?
Auction Technology Group (ATG) is transforming the multi-billion-dollar global auction industry. Our platforms connect thousands of auction houses with buyers in over 170 countries, powering more than $15 billion in annual sales. Through innovative online auction technologies, we help auctioneers expand their reach, boost efficiency, and maximize value—while giving bidders unrivaled access to rare and specialized items. As a publicly traded company, ATG has scaled from $18 million to $170 million in revenue, with sustained growth beyond the pandemic. We're modernizing one of the last industries to fully go digital—building a global, category-defining business in the process.
Who are we looking for?
We are seeking a Technical Seller Support Specialist to join our growing team, supporting sellers utilizing our auction technology solutions. This is an exciting opportunity to be at the forefront of modernizing a well-established industry by providing tech-enabled solutions that make auction businesses more efficient and successful. In this role, you will navigate complex technical challenges, act as a trusted partner for sellers, and work cross-functionally to improve both the product and the seller experience.
Key Responsibilities
Provide a seller centric support experience with timely resolution through advanced troubleshooting for product issues that Tier 1 support cannot resolve.
Take full ownership of complex customer issues, focusing on the core of the customer’s business goals, and providing creative solutions when necessary.
Serve as the primary escalation contact for sellers and commercial partners, balancing technical product expertise with clear, seller-friendly communication.
Respond with urgency to business-critical issues, following proper escalation procedures and participating in on-call rotations as required.
Embrace technical curiosity and develop deep expertise in ATG’s auction software and marketplace integrations, including the backend technology that powers them.
Provide informed feedback on new product features from the seller’s perspective and advocate for issue prioritization with strong storytelling and impact assessment.
Participate in continual knowledge share with support team members, taking opportunities to teach and guide Tier 1 members through more complex issues and best practices when appropriate.
Key Requirements
3+ years in a direct customer support or service role, preferably in a technical or SaaS environment.
Strong technical problem-solving skills with a proactive and solution-oriented mindset.
Ability to handle escalations with professionalism, clarity, and empathy.
Experience supporting business-critical SaaS or marketplace technologies.
Excellent written and verbal communication skills, particularly when explaining complex technical concepts to non-technical users.
A keen understanding of product development processes and a curiosity for marketplace technology.
Knowledge of the auction industry is a strong plus.
Employment Type
Permanent
