Care Navigators are responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Essential criteria
-Excellent communication skills (written and oral) -Clear, polite telephone manner -Effective time management (Planning & Organising) -Ability to work as a team member and autonomously -Good interpersonal skills -Problem solving & analytical skills -Ability to follow policy and procedure
Desirable criteria
-Experience of working with the general public -Experience of clinical systems
Pay: £12.71 per hour
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Work Location: In person
