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Residential Facilities Management Lead
Function: Residential (Block Management & Build-to-Rent)
Reports To: Head of Residential
Direct Reports: Regional Facilities Managers
Location: UK
What this job involves
Lead facilities management delivery across a residential portfolio spanning Block Management and Build-to-Rent (BTR). Manage a team of Regional Facilities Managers.
What your day-to-day would look like;
Strategic FM Leadership
Set the direction for FM operations across the portfolio, aligning strategy with business objectives and client expectations. Set service standards, KPIs, and performance targets across Block Management and BTR.
Operational Oversight and Performance Management
Oversee day-to-day FM delivery across multiple properties, including planned and reactive maintenance, statutory compliance, and vendor management. Manage performance against the PMA and internal KPIs, and identify and escalate scope creep.
Team Management and Development
Line manage and develop a team of Regional Facilities Managers, giving clear direction, feedback, and development opportunities. Run regular team meetings to share performance updates and best practice.
Client and Stakeholder Management
Work with Block Management and BTR leads to build strong client relationships and keep service delivery aligned across teams. Attend client review meetings, present performance reports, and shape FM solutions to fit different asset types.
Transition and Onboarding Management
Emergency and Out-of-Hours Coverage
Compliance and Risk Management
Ensure compliance with health and safety, fire safety, and building regulations across all managed assets, working with JLL's specialist teams on risk assessments and mitigation.
Supply Partner Management
Build strong working relationships with contractors and supply partners, working with JLL's procurement team. Monitor performance, run partnership reviews, and address issues through direct feedback.
Financial Management and Team Support
Support your team in managing FM budgets, service charge expenditure, and cost control. Guide Regional Facilities Managers on budget forecasting and financial reporting, and manage the client staff cost recovery process.
Property Disposal
Account Growth and Business Development Support
Process Innovation and Improvement
Essential Requirements
FM Leadership Experience:
Team Management:
Technical Expertise:
Good understanding of building systems, maintenance strategies, and statutory compliance. Comfortable working with specialist health and safety, fire safety, and engineering colleagues.
Client Focus:
Supplier Relationship Management:
Commercial Acumen:
Solid financial management skills, including budgeting, cost control, and service charge accounting.
Compliance Knowledge:
Professional Qualifications:
Communication Skills:
Strategic Thinking:
Adaptability:
#LI-JA1
Location:
Remote –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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