We are looking for a proactive Customer Experience Executive to deliver an exceptional end-to-end customer journey, managing everything from onboarding and order management to relationship development, repeat sales, and payment collection across Brindisa customers.
This role will participate in a rotating late-shift pattern designed to support customer order processing through to the daily order cut-off.
What’s in it for you
- Staff Discount from Brindisa Ltd
- 35% Staff Discount from Brindisa Tapas
- Recommend a friend scheme
- Birthday Gift/Voucher
- Life Insurance
- Employee Assistance Program
- GP 24/7
- Scholarship Agreement
- 1 paid day off on your Birthday
- Additional holiday entitlement
- Access to Wagestream
- Bonus
- Cycle to work and Tech Scheme
Key Responsibilities
· Manage the full customer lifecycle from onboarding through to repeat business and payment
· Act as the main point of contact, delivering excellent customer service and resolving queries efficiently
· Process and manage customer orders, coordinating with internal teams to ensure smooth fulfilment
· Proactively drive sales through outbound calls, identifying upselling and reactivation opportunities
· Monitor customer accounts, manage outstanding balances, and support payment collection
· Maintain accurate records across CRM/ERP systems and ensure data integrity
· Analyse customer activity to identify risks, trends, and commercial opportunities
· Collaborate with Sales, Finance, and Operations to resolve issues and improve processes
· Support customer order processing through to daily order cut-off times, to ensure order accuracy, service continuity and reduced operational pressure during peak processing periods.
What We’re Looking For
· Experience in customer service, account management, or credit control
· Strong commercial awareness with a proactive, solutions-focused approach
· Confident communicator with excellent telephone and interpersonal skills
· Highly organised with strong attention to detail and numerical accuracy
· Resilient and professional when handling sensitive or challenging conversations
· Collaborative team player, adaptable in a fast-paced environment
· Knowledge of Spanish would be beneficial, but is not essential.
· Flexibility to participate in a rotating late-shift schedule and work independently whilst maintaining excellent customer service standards in a remote working environment.
Collaboration & Communication
· Work closely with Sales, Finance, Operations, and Marketing teams
· Act as a key interface between customers and internal departments
· Report customer issues, risks, and opportunities
· Contribute to team meetings and continuous improvement initiatives
Compliance & Standards
· Ensure compliance with company policies including GDPR and credit control procedures
· Maintain confidentiality of customer and financial information
· Adhere to all operational, financial, and data protection standard
Pay: £30,000.00 per year
Work Location: Hybrid remote in Balham SW12 0LT
