Role: Student Support Executive (Entry Level)
Reporting to: Head of Commercial Programmes
Hours: 35 hours per week
About the company:
Oxford Professional Education is a leading provider of professional training and globally-recognised qualifications.
Our courses span a range of disciplines which empower thousands of learners each year to flourish and progress in the work place – from apprentices to global business leaders.
Our delivery of exceptional educational courses and qualifications is the focus of everything we do. The commitment and passion of our people, to develop the skills and capabilities of our learners, remains at the core of our continued success. We are a diverse team of talented experts, an investor in innovative systems, and with exciting growth plans to double in size over the next two years.
If you share our vision and seek a career where you can make an impact, then we’d like to hear from you.
About the role:
The Commercial Programme Executive is responsible for assisting all enrolled students throughout their study programmes. It is a vital role within the company as we differentiate ourselves from other providers by our excellent support and exceptional pass rates. The role requires attention to detail and the ability to communicate effectively with both students and trainers. We are looking for a positive person who can work well in a busy environment, be adaptable and flexible when working with multiple teams and contribute to the overall success of the company. Applicants should be able to demonstrate the ability to work on their own as well as being able to work as part of a team. Other key attributes include demonstrating initiative, multitasking, problem solving, prioritising workloads and working to deadlines. The position is available immediately for the successful candidate.
Key Responsibilities:
· Respond to daily student queries via phone, email and Live Chat.
· Liaise with internal and external stakeholders.
· Maintaining and updating our CRM (Salesforce) and LMS (Moodle) systems.
· Delivering communications across all qualifications to students.
· Supporting the Commercial Programme Team and Trainers with general administration tasks
· Assisting Product Leads with the successful running of the products, including but not limited to:
o Processing exam bookings
o Assessment administration
o Setting up Virtual Classes on Zoom/Teams
Required Education, Skills and Qualifications:
· Fluent written and spoken English (essential)
· Exceptional attention to detail and accuracy (essential)
· Proficient in Microsoft Package (essential)
· Professional and confident phone and email manner (essential)
· Customer service experience (preferred)
· Degree-level or equivalent (preferred)
What we offer:
· Quarterly bonus (performance based)
· All staff members have the opportunity to study with us and develop their professional skills
· 25 days holiday per annum
· Company events
· Company pension
· Cycle to work scheme
· Private medical insurance with Vitality
· Wellness programmes
· Hybrid working (2 days a week in our head office in Summertown, Oxford)
Job Type: Full-time, Permanent, Hybrid Work (minimum 2 days in the office)
Pay: £26,000.00 per year plus bonus scheme
Benefits:
· Private medical insurance
· Company social events
· Cycle to work scheme
· Health & wellbeing programme
· Opportunity to accrue additional Annual Leave
· Hybrid working
· Flexible working (shift patterns: 8:00am – 6:00pm)
· Enhanced sick pay
· Enhanced maternity, paternity and adoption policy
· Employee discount
· Free flu jabs
Schedule:
Ability to commute/relocate:
- Oxford, Oxfordshire: reliably commute (required)
Work authorisation:
- Right to Work in United Kingdom (essential)
Recruitment and interview process:
· Application via CV and cover letter
· Initial phone call
· First stage Zoom interview
· Second stage face to face interview
Oxford Professional Education is committed to creating an inclusive and accessible recruitment process. If you require any adjustments or accommodations for your interview, please let us know when applying. We will be happy to discuss how we can best support you.
Equality and Diversity:
We recognise that skills and experience can be acquired in various ways. If you are enthusiastic about this role and believe you can contribute to our team, we encourage you to apply, even if you do not meet every listed requirement.
Employment and career progression will be based solely on personal merit and the application of criteria relevant to the responsibilities of each role. In all cases, the ability to perform the job will be the primary consideration. No applicant or staff member will be discriminated against based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Please note, we operate a dog friendly office.
For further information regarding our policies, please see our Policies page on our website.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Private medical insurance
- Sick pay
- Work from home
Ability to commute/relocate:
- Oxford OX2 7LG: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please include a cover letter when Applying.
Work Location: Hybrid remote in Oxford OX2 7LG
