Apply before
08/07/2026, 23:55
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Reference number
973
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Salary
£45,326
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London weighting allowance (Per Annum)
£4218
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RRA - Recruitment and Retention Allowance (Per Annum)
£ 3000
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Role grade
G4
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Contract type
Permanent
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Command
Intelligence
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Business Area
Collection
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Type of role
Analytical, Audit, Business Management and Improvement, Governance, Intelligence, Internal Audit, Knowledge and Information Management, Operational Delivery, Policy, Quality, Risk Management, Statistics, Strategy
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Working pattern
Full time, Part time, Flexible Working
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Number of roles available
6
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Operations Senior Officer - Integrated Communications Intelligence Protect
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Location(s)
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London, Warrington
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About the Role
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Information about the Command
The role of Intelligence is to develop the right operations, which target and disrupt - by the most effective means - the offenders who seek to cause the highest harm to the UK.
A diverse directorate with a wide variety of unique functions and specialist skillsets in our ranks, some of which we deliver as the national provider for the wider Serious Organised Crime (SOC) system. From our niche technical capabilities, to our overseas network of International Liaison Officers (ILO) and our Tasking teams, there are many component parts which contribute to the efforts of the directorate and the National Crime Agency (NCA).
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Information about the Business Area
Intelligence Collection coordinates NCA collection capabilities against the NCA’s highest priorities. Intelligence Collection includes forensics, open source, covert human intelligence sources, undercover officers and technical collection capabilities. This includes responding to threats and exploiting opportunities relating to the use of electronic communications by Subjects of Interest using the various powers conferred within the Investigatory Powers Act 2016 (IPA). This is a dynamic and diverse arena with constant and rapid change, suiting those officers who thrive on near constant challenge.
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Role Summary
ICI-Protect roles are responsible for ensuring that the NCA Integrated Communications Intelligence (ICI) team maintains the NCA’s ‘Licence to Operate’ and enhancing the NCA’s legitimacy in the highly regulated sensitive intelligence collection environment in relation to intelligence obtained under the Investigatory Powers Act 2016 (IPA 2016) including the lawful interception of communications and communications data.
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Role Description
As an ICI Protect Senior Officer you will be integral in the delivery of core responsibilities across Assurance, Criminal Justice Liaison Team (CJLT), Public Inquiries, Inquests and Errors (PIIE) and Policy.
Successful applicants for ICI - Protect Senior Officer will be assigned to functions to meet their skills and the needs of the NCA and ICI - Protect Team. Senior Officers may be rotated through all the ICI - Protect functions to meet operational need and to provide development opportunities.
Please Note: Due to the nature of our work and the systems we access, our roles are office based and hybrid working is not available.
Minimum part time hours for this role are set at 30 hours minimum.
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Duties and Responsibilities
Duties & Responsibilities Overview
The Criminal Justice Liaison Team (CJLT) As a CJLT Senior Officer you will: Assess NCA intercept material for relevancy in criminal prosecutions; deliver 'fairness of trial briefings' ( also know as Preston Briefings) to senior CPS Prosecutors and appointed Prosecution Counsel ensuring that the NCA's obligations are met; advise prosecutors on the compliant handling of NCA intercept material and the restrictions on its use in legal proceedings; assist in the development of strategies to manage intercept material during prosecutions; advise internal and external Senior Investigating Officers, Disclosure Officers and Investigators on the management of NCA intercept materials; making disclosures to the judiciary. The CJLT role is regionally-based and involves regular travel throughout the United Kingdom to meet stakeholder needs. There may be a requirement for overnight stays and travel early or late in the day to meet customer requirements. Full training will be given for the role but candidates with an understanding of assessing intelligence or disclosure and criminal processing would be most suited to this function.
The Assurance Team As an Assurance Senior Officer you will: advise NCA and policing partner leaders in the management and development of NCA intercept material; lead assurance visits; identify, and report risks associated with non-compliance, and advise on mitigations and actions required to address; compile and quality assure reports of compliance and non-compliance and advise on the issuance of authorities to receive and manage NCA intercept material to ICI customers; report to the ICI - Assurance Manager and report identified and assessed risks to the NCA's 'Licence to Operate' as an Intercept Authority. The Assurance Senior Officer role is regionally-based and involves regular travel throughout the United Kingdom to meet stakeholder needs. There may be a requirement for overnight stays and travel early or late in the day to meet customer requirements. Full training will be given for the role but candidates with an understanding of assurance processes and report drafting would be most suited to this function.
The Public Inquiries, Inquests and Errors (PIIE) Team As a PIIE Senior Officer you will be responsible for the identification, reporting and mitigation of errors in the handling of NCA intercept material; work closely with Inspectors from the Investigatory Powers Commissioner's Office (IPCO) and with the Home Office Investigatory Powers Unit (IPU) to determine the impact of errors, and to implement corrective action. This will involve engaging with internal and external stakeholders to enhance understanding through the provision of upskilling to practitioners. There may be a requirement for overnight travel to meet stakeholder requirements. You will be required to work closely with the NCA Security Incident Team (SIT), and Operational Standards, Capability, and Assessment Unit (OSCAU) to develop processes to reduce the occurrence and impact of errors. The PIIE role involves regular travel throughout the United Kingdom to meet stakeholder needs. There may be a requirement for overnight stays and travel early or late in the day to meet customer requirements. Full training will be given for the role but candidates with an understanding of intelligence and assessing risk would be most suited to this function.
The Policy Team As an ICI- Policy Senior Officer you will; be responsible for working as part of a team of ICI - Policy Officers to develop and maintain ICI-Policy, and to harmonise ICI Policy with the ICI's vision and NPCC partners; develop ICI policy to support the ICI Communications Intelligence Programme (CIP) and the ICI Future Operating Model (FOM). Lead on ICI engagement with the NCA Policy Consultation Network, acting as a 'critical friend' to share best practice and ensure cohesive policy across the agency. Full training will be given for the role but candidates with an understanding of Policy frameworks and document drafting and review would be most suited to this function
Line Management As an ICI Protect Senior Officer you will have responsibility of line managing ICI Protect Officers. You will allocate tasks, working together with other ICI Protect Senior Officers across the functions to monitor and manage workflows. You will engage with your team members to support development, welfare and manage performance.
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Person Specification
Skills, Knowledge and Experience Description
Relationship Management Develops and maintains positive relationships with internal and/or external stakeholders in order to achieve stakeholder needs and business objectives.
Collaboration Works effectively with others and is inclusive of their ideas - sharing knowledge , expertise and experience to meet shared objectives.
Gathers Information Seeks a variety and diversity of information with which to evaluate a situation and make effective decisions.
Analyses Data Uses analytical skills, varied sources of information and different methodologies to support decision-making.
Analyses Risk Identifies and evaluates the risks associated with a task, project or decision.
Understanding and Explaining Data Creating valuable insights from the interpretation of data to give further context and understanding to an intended audience.
Verbal Communication Conveys information clearly and effectively through the spoken word.
Written Communication Conveys information clearly and effectively through the written word.
Presenting Can create and deliver compelling presentations that effectively communicate information and ideas.
Attention to Detail Focuses on accuracy and outcomes, identifies and rectifies potential errors.
Delivers Timely Outcomes Manages stakeholder expectations and meets service level agreements - communicates intended outcomes and keeps stakeholders updated on progress
Gives advice and Guidance Provides guidance to support the development of others and/or effective decisions
Process Improvements Identifies ways to make existing processes faster, more accurate, more efficient and more reliable.
People Performance Sets clear expectations, uses feedback and coaching in performance conversations, recognises good performance and promptly addresses poor performance and behaviour
Decision Focus Empowers team to make decisions on a diverse range of evidence and perspectives. Assesses effectiveness and impact of decisions, learns from successes and failures.
Builds Culture Embraces diversity of thinking enabling open and respectful discussions to create and inclusive environment in live with civil service code and values.
Team Wellbeing Actively supports and monitors the wellbeing of the team, creating a safe space to understand and assess individual needs and any required adjustments.
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Essential Criteria
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You must meet the essential criteria and evidence this within your application to be considered for the role.
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Qualifications, Membership and Licences
Some roles will require a Full UK Driving Licence before starting the role.
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Any applications from candidates not meeting this eligibility criteria will not progress.
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Desirable Criteria
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Desirable criteria are only used for assessment in the event of a tie break.
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A good understanding of relevant UK legislation affecting Agency activity.
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Salary
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Allowances are reviewed annually and may be increased, decreased or removed.
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All salary offers will be made in line with Remuneration Policy.
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Roles based in London will receive an additional London Weighting (Per Annum) of £4218
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This position attracts a Recruitment and Retention Allowance (RRA) of £3000 (Per Annum) available as an addition to the advertised salary.
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Benefits
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All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £13130. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
Family friendly policies, notably above the statutory minimum
Learning and Development opportunities
Interest free loans and advances, including season tickets, childcare and rental deposits
Housing schemes - Key Worker status
Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
Staff support groups/networks
Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
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Selection Process Details
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This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Technical Skills
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Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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How we will assess you
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Your application will be assessed against the following:
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Technical - this will be assessed by 250 word examples on:
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Strong verbal and written communication skills
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Experience of identifying risk and implementing change
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Build and maintain relationships with stakeholders at all levels
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A panel will assess how well your application demonstrates the requirements outlined above.
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Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Strong verbal and written communication skills .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
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You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
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For guidance on the application process, visit:
NCA Applying and Onboarding
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Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
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Success Profiles at Assessment
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Behaviours
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Leadership
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Delivering at Pace
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Technical
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Strong verbal and written communication skills
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Experience of identifying risk and implementing change
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Build and maintain relationships with stakeholders at all levels
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Assessment Outcome
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Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
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In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
Lead criteria (behaviours/technical/experience)
If still tied, desirable criteria will be assessed (if advertised)
If still tied, application sift scores will be used
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Feedback is provided only to those who attend an assessment.
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You will be subject to vetting and pre-employment checks before appointment.
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Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.
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We encourage all candidates to visit the NCA Careers Page for more information.
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Eligibility, Pre-Employment Check and Vetting
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Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled.
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If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.
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Nationality Requirements
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This role is broadly open to the following groups:
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- UK nationals or dual nationals, where one component is British
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Further information on nationality requirements
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You will be required to participate in digital right to work and address checks as part of the recruitment process.
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Security and Vetting
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People working with government assets must complete baseline personnel security standard checks.
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Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.
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For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.
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Vetting requirements - SC Enhanced
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Prior to commencing the role, you will need to successfully complete SC Enhanced clearance and then achieve both DV Enhanced and DV STRAP clearance within the first 12 months in post.
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The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
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The requirement for DV Enhanced clearance is to have been present in the UK for at least 7 of the last 10 years.
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To obtain DV STRAP you must be willing to undergo STRAP induction and must hold full UK nationality or dual nationality, where one component is British. Applications will be considered on a case by case basis.
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Failure to meet the residency requirements will result in your security clearance application being rejected.
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If you fail to obtain the increased clearance within 12 months of starting, your contract of employment is at risk of termination.
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For further information on National Security Vetting checks please visit the following page Demystifying Vetting
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Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.
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Occupational Health
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Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.
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Things you need to know
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Multi Location
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Where multiple locations are advertised, appointments will be made in merit order for each location.
Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.
If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.
Only the advertised locations are available; any additional notes added to the application will not be taken into account.
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Near Miss
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If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
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Hybrid Working
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The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.
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Reasonable Adjustments
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We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at
[email protected] before the advert closing date.
Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.
Visit NCA Benefits and Support for more details.
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Inclusion
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The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy
In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.
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This vacancy is part of the Great Place to Work for Veterans initiative.
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Working for the Civil Service
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The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
If you believe your application has not been treated fairly, email:
[email protected] (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.
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Working for the NCA
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The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
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If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
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If you have any specific queries about the role that are not covered by the advert, please contact:
Name : Central Recruitment Team
Email : [email protected]
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