Role is for 16 hours per week (Term time only) with flexible working hours across 3 to 5 evenings a week (rota) and occasional Saturday cover workload.
About the role
This is a hands-on, and multi-tasking role that would suit someone who is proactive, highly organised, and capable of working independently. Initiative, reliability, and the ability to manage multiple responsibilities are key skills required for this role.
The Front of House Coordinator role reports to the Building Maintenance and Services Manager but will be required to liaise and respond to situations reported directly by other members of staff and building users, which includes Members.
The building is a large (1,000 square metre), 4 storey Victorian industrial building in Maida Vale that has been converted for use as the headquarters and training centre for a prestigious mental health organisation. It is in use six days a week for 15 hours a day.
The working will require a flexible approach depending on the day-to-day requirements. Hours will generally be expected to be covered during the core evening period of 7pm to 10pm 3 to 5 days a week (rota depending on building activity) adjusted to cover weekend events when applicable (notice given).
Main responsibilities
Front of House duties
- Act as the primary point of contact for visitors, guests, and event attendees during evening hours
- Greet all visitors in a professional and friendly manner
- Manage front desk operations, including answering queries and directing visitors appropriately
- Ensure all visitors and event attendees sign in according to building procedures
- Maintain accurate sign-in/out records
- Monitor access to the building, ensuring only authorised individuals gain entry
- Deliver a high standard of customer service to visitors
- Handle enquiries, issues, and unforeseen situations calmly and professionally
Event and Meeting Room Setup
- Prepare meeting rooms and event spaces in line with booking requirements (e.g. layout, furniture, equipment, catering)
- Check rooms in advance to ensure readiness and cleanliness
- Reconfigure rooms between meetings and events as required
Building Security and Monitoring
- Oversee building security during evening hours
- Conduct checks of the premises to ensure safety and security
- Respond appropriately to alarms, incidents, or security concerns in line with procedures
- Ensure all areas are vacated appropriately at the end of events
- Secure meeting rooms and communal spaces
- Lock and secure the building in accordance with closing procedures
Building Maintenance and Services Support
- Support the Building Maintenance and Services Manager with ad hoc tasks and operational duties as required
- Provide cover for building-related responsibilities during absences or peak periods
- Assist with basic maintenance reporting and coordination of issues
- Ensure adherence to all building health and safety policies
- Assist with emergency procedures, including fire evacuations if needed
- Maintain awareness of fire exits, safety equipment, and emergency protocols
The above list of duties and responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. This job description will be regularly reviewed to ensure it is an accurate representation of the post.
Pay: £10,350.00 per year
Work Location: In person
