Front of House Manager – Beer Factory & Kitchen
Location: Hanlons Brewery, near Exeter & Crediton Pay: £30,000–£32,000 per year, depending on experience Hours: Full-time – approx. 40 hours per week Plus tips & staff benefits
Ready to take ownership of a busy Front of House?
Beer Factory & Kitchen isn’t your typical restaurant.
Based at Hanlons Brewery, we’re an independent burger, beer and smokehouse restaurant serving big flavours, great beer and proper BBQ food.
We’re looking for an experienced Front of House Manager who can take ownership of our FOH operation, lead a great team and make sure every customer leaves wanting to come back.
This isn’t a manager-who-stands-on-the-sidelines role.
You’ll be leading from the front.
You’ll run busy services, motivate the team, manage rotas and labour, develop staff, maintain standards and work closely with the kitchen to keep everything running smoothly.
What you’ll be responsible for
- Leading and motivating the Front of House team
- Running busy services and setting the standard on the floor
- Recruiting, training and developing the FOH team
- Creating effective rotas and managing staffing against business needs
- Maintaining excellent customer service standards
- Managing bookings and table plans
- Handling customer feedback and complaints professionally
- Bar management, stock control and ordering
- Maintaining opening, closing and cleaning standards
- Helping develop our drinks offering and increase sales
- Working closely with the kitchen team
- Supporting events and promotions
- Monitoring performance and addressing issues when required
- Continually looking for ways to improve the customer experience and the business
Who we’re looking for
You’ll ideally already have management or strong supervisory experience within a busy restaurant, pub or hospitality business.
We’re looking for someone who is:
A leader – you can motivate people and get the best from your team.
Hands-on – you’re happy running the floor, serving customers and getting stuck in when it’s busy.
Organised – rotas, bookings, stock, training and standards don’t get forgotten.
Commercially aware – you understand that great hospitality also needs to be a well-run, profitable operation.
A people person – you can build relationships with customers and create a great atmosphere for the team.
And importantly…
You take ownership.
If you see something that needs improving, you don’t wait to be asked.
What you’ll get
- £30,000–£32,000 salary depending on experience
- Tips
- Company pension
- Generous staff food & drink discount
- Free on-site parking
- Team events
- Training and development
- The opportunity to have a genuine say in how BFK develops
- A fun, independent working environment based at a working brewery
Working at BFK
We’re not a large restaurant chain, and we don’t want to operate like one.
We’re an independent business with a close-knit team, and we’re looking for someone who wants to become an important part of it.
We open on a Thursday, Friday and Saturday, so evening and Saturday availability is essential, but you will get every Sunday off.
If you love hospitality, enjoy leading people and think you could help us make BFK even better, we’d love to hear from you.
Apply with your CV and a short introduction telling us why you’d be a great fit for Beer Factory & Kitchen
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
