BD Group is seeking an experienced and driven Technical Supervisor to oversee our Reactive Repairs and WIP team. This is a fantastic opportunity for a motivated individual with strong technical expertise, excellent communication skills, and a proactive approach to managing operatives and subcontractors in a fast-paced environment.
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Oversee and manage the Reactive Repairs and WIP teams from first report through to completion.
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Supervise directly employed operatives and specialist subcontractors, ensuring high standards of workmanship and performance.
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Conduct site visits, pre- and post-inspections, and monitor works to ensure compliance with quality and safety standards.
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Ensure accurate raising, allocation, and completion of work orders, including chasing progress and managing invoicing processes.
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Liaise with scheduling teams to ensure job specifications and durations are accurate and fit for purpose.
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Monitor and report on contractor and operative performance against KPIs, budgets, and quality standards.
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Act as a key point of contact for residents and clients, resolving queries, issues, and complaints effectively.
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Attend and contribute to team meetings, subcontractor reviews, and stakeholder meetings (including occasional evenings or weekends).
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Deliver toolbox talks, conduct inductions, and support onboarding of new operatives and subcontractors.
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Support HR processes where required, including disciplinaries, grievances, and exit procedures.
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Ensure all activities comply with Health & Safety legislation and BD Group policies.
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Work collaboratively with internal teams, clients, and external stakeholders to deliver a high-quality service.
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Relevant trade qualification(s) within the repairs or construction sector.
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Proven experience in a supervisory role within social housing, construction, or responsive repairs.
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Strong technical knowledge, including experience diagnosing defects in domestic properties (ideally damp and mould).
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Experience managing subcontractors and directly employed labour.
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Knowledge of building industry Health & Safety requirements and compliance standards.
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Experience working with schedules of rates for maintenance or minor works.
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Strong IT skills, including Microsoft Office (Excel, Word, Outlook, Teams).
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Demonstrable project management and organisational skills.
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Good commercial awareness and understanding of budgets, cost control, and financial processes.
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Full UK driving licence and willingness to travel across the borough.
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Excellent communication skills (written and verbal).
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Strong customer service and stakeholder management skills.
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Analytical mindset with the ability to interpret and use data effectively.
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Ability to work under pressure and manage competing priorities.
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Problem-solving approach with strong attention to detail.
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Ability to work independently as well as part of a team.
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Resilient, adaptable, and methodical in approach.
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Working pattern: Full-time
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Flexibility required for occasional evening or weekend meetings
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Term: Fixed Term Contract (FTC)
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Location: Dagenham
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Travel required across the London Borough of Barking & Dagenham and surrounding areas
BD Group was created by the London Borough of Barking & Dagenham to deliver positive economic, environmental, and social change. We provide a range of high-quality facilities and property services across London and the Southeast, with a strong focus on supporting local communities.
Our mission is to help people live, work, and grow by delivering safe, reliable, and customer-focused services aligned to local needs.
In addition to a competitive salary, our benefits package includes:
❤ Heart Hub rewards, perks & benefits platform
❤ Private Medical Insurance
❤ Group Life Assurance
❤ Pension Scheme
❤ 26+ days annual leave
❤ Family-friendly policies supporting work-life balance
❤ Health & wellbeing support, including Employee Assistance Programme (EAP)
❤ Career development and training opportunities
❤ Free on-site parking at our head office
❤ A supportive and collaborative team environment
If you’re ready to take the next step in your career and play a key role in delivering high-quality repairs and maintenance services, click ‘Apply’ to submit your CV and outline your relevant skills and experience.
