Tempdent is delighted to be expanding our Onboarding Team and we are now seeking a dedicated, organised and learnerfocused Onboarding Executive to join us. This is an exciting opportunity to become part of a thriving training organisation that is passionate about supporting learners into successful careers.
Due to continued growth, we are looking for a competent administrator with a background in training who can deliver an exceptional onboarding experience to our learners. This role can be officebased or homebased, depending on your location, offering flexibility alongside a supportive team environment.
Position: Onboarding Executive
Location: Remote or office based (dependant on candidate location)
Salary: £26,500 per annum (£29,500 OTE)
As an Onboarding Executive, you'll play a key part in guiding prospective learners through their first steps with Tempdent. You'll ensure every learner receives a smooth, supportive and compliant onboarding experience.
Key responsibilities
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Providing information, advice and guidance to prospective learners, helping them understand course options and booking them onto appropriate enrolments.
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Carrying out enrolments and online interviews, ensuring all learners are onboarded in a professional, supportive and compliant manner.
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Uploading and updating learner details on our course database, maintaining accurate and uptodate records at all times.
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Following up nonstarters, ensuring learners who have not begun their programme receive appropriate communication and support.
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Maintaining learner files, ensuring all documentation is complete, organised and compliant with funding and awarding body requirements.
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Sending out relevant communications, including enrolment confirmations, reminders and onboarding information.
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Assisting with the administration of governmentfunded training programme paperwork, ensuring all requirements are met.
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Liaising with awarding and funding bodies where applicable, ensuring smooth communication and compliance.
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Promoting and complying with all Equal Opportunities and Health & Safety legislative requirements.
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Maintaining strict confidentiality of Tempdent, learner and staff information.
What we are looking for:
We are seeking someone who is organised, proactive and passionate about delivering a highquality learner experience. You will be able to:
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Prioritise and plan work effectively, managing multiple tasks and deadlines.
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Meet deadlines consistently and confidently.
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Work independently, using your own initiative, while also contributing positively to the wider team.
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Manage and work well as part of a team, supporting colleagues and sharing best practice.
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Build and maintain effective professional relationships and networks with employers, awarding bodies, consultants and learners.
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Work effectively with a range of stakeholders, including employers, funding bodies and awarding organisations.
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Be supportive and sympathetic to learner and staff needs, demonstrating empathy and professionalism.
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Communicate effectively both orally and in writing, adapting your style to suit different audiences.
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Use office software packages confidently, including databases, spreadsheets and communication tools.
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Work to a consistently high standard, ensuring accuracy, compliance and excellent customer service.
Our One Tempdent benefits
. 20 days annual leave (increasing with length of service plus bank holidays)
. 3 days off for Christmas closure
. Birthday day off, as a gift from us to you following 1 year service
. CPD and internal development opportunities
. Remote working
. Supportive and collaborative work environment.
. Contribution to the development of the future dental workforce.
We will be reviewing applications and conducting interviews on an on-going basis which may mean this vacancy closes prior to the advertised closing date if we have identified a suitable so please apply as soon as possible.
