Progress Chaser / Handover Specialist
Hero Car Finance – Bury
Full-time | Monday–Sunday operation | 5 or 6-day rota | £24,000–£28,000 basic + bonusAbout Hero Car FinanceHero Car Finance is a growing car finance business based in Bury, with our own internal dealership and vehicle preparation centre.We are looking for a highly organised, proactive and driven Progress Chaser / Handover Specialist to join our team.This is a key role within the business, responsible for making sure vehicles move efficiently through our internal preparation process and are ready for customers to collect on time.The RoleYour main responsibility will be to keep the vehicle preparation process moving and make sure customers receive their vehicles when promised.You'll work closely with our sales team, dealership and internal preparation centre, monitoring every vehicle from the point of sale through to final preparation and customer handover.You'll be the person making sure:The car is sold → Preparation is completed → The car is ready → The customer is booked in → The vehicle is handed over.As part of the handover process, you'll also have the opportunity to introduce and upsell our vehicle warranty products, earning additional bonus for successful warranty sales.Key Responsibilities
- Monitor every sold vehicle through our internal preparation process.
- Chase the preparation team for regular progress updates.
- Track servicing, MOTs, mechanical work, repairs, valeting and other preparation requirements.
- Identify delays and potential problems before they affect the customer.
- Escalate issues and ensure they are dealt with quickly.
- Work closely with the preparation centre to prioritise vehicles where customers are waiting.
- Keep the sales team updated on vehicle progress.
- Provide customers with updates where required.
- Arrange customer handover appointments.
- Confirm vehicles are fully prepared before booking customers in.
- Ensure all required paperwork and handover requirements are completed.
- Coordinate the final vehicle handover.
- Deliver a professional and positive customer handover experience.
- Explain relevant warranty options to customers and identify opportunities to upsell.
- Achieve warranty sales targets and earn additional bonus.
- Maintain accurate records of vehicle progress and handovers.
- Help improve the speed and efficiency of the preparation and handover process.
- Reduce the time between a vehicle being sold and the customer receiving it.
The Person We're Looking ForWe're looking for someone who is organised, proactive and driven to get things done.You will need to be someone who doesn't simply make a note of a delay — you chase it until it's sorted.You should be:
- Highly organised with excellent attention to detail.
- Comfortable managing multiple vehicles and deadlines.
- Confident communicating with different departments.
- Persistent and comfortable chasing for updates.
- Proactive and able to take ownership.
- Able to work under pressure in a fast-paced environment.
- Customer-focused and professional.
- A confident communicator.
- Comfortable discussing products and additional protection with customers.
- Motivated by earning additional bonus.
- Confident using computer systems and CRM software.
- Good at prioritising your workload.
- A team player with a positive attitude.
Motor Trade ExperiencePrevious experience in the motor trade, vehicle dealership, vehicle preparation, sales administration, vehicle handovers or motor finance would be advantageous.Experience selling warranties or other vehicle protection products would also be beneficial.However, experience isn't everything. We're looking for someone with the right attitude, work ethic and personality.If you're the type of person who sees something that needs doing and gets it done without waiting to be asked, you'll fit well into this role.Working PatternWe operate 7 days a week, Monday to Sunday.This is a full-time position working on a rota basis, with employees working either a 5-day or 6-day week, depending on the agreed rota.Weekend availability is essential.What Success Looks LikeYou'll play a major role in improving the customer journey and ensuring vehicles are handed over as efficiently as possible.Success means:
- Vehicles are prepared on time.
- Preparation deadlines are met.
- Delays are identified early.
- Problems are resolved quickly.
- Sales staff know exactly where their vehicles are up to.
- Customers are kept informed.
- Handover appointments run smoothly.
- Vehicles are ready when customers arrive.
- Customers receive a professional handover.
- Warranty opportunities are identified and converted.
- You earn additional bonus through successful warranty sales.
- Customers leave happy and excited about their new vehicle.
What We Offer
- £25,000–£30,000 basic salary, depending on experience.
- Performance-related bonus.
- Additional bonus for warranty upselling.
- Full training and ongoing support.
- 5 or 6-day rota across a Monday–Sunday operation.
- Opportunity to progress within a growing business.
- Friendly and energetic working environment.
- The opportunity to play an important role in a rapidly expanding motor finance and automotive business.
Apply NowIf you're organised, proactive, persistent and commercially minded, and you enjoy chasing things through to completion while delivering a great customer experience, we'd love to hear from you.This isn't a role for someone who waits for things to happen.It's for someone who makes sure they happen — and gets rewarded for going the extra mile.Apply today to join the Hero Car Finance team.
Pay: £25,000.00-£30,000.00 per year
Work Location: In person
