Job Title
Temp Quality Assurance Officer
Location
Hybrid Role – Home-Based, Office-Based and Community-Based
Reports To
Registered Manager / CEO
Job Purpose
We are seeking an experienced and dedicated Quality Assurance Officer to join our domiciliary care team. The successful candidate will play a key role in maintaining and improving the quality of care delivered to our service users. This role requires a strong background in domiciliary care, excellent knowledge of care planning and risk management, and the ability to support and monitor care staff in the community.
The role is a combination of home-based and office-based working and will involve regular visits to service users in their own homes.
Essential Requirements
- Previous experience working within domiciliary care.
- Full UK driving licence.
- Aged 25 years or over for company vehicle insurance purposes.
- Ability and willingness to travel regularly to service users' homes.
- Strong understanding of CQC regulations and best practice standards.
- Excellent written and verbal communication skills.
- Good IT skills and experience using care management systems.
Key Responsibilities
Quality Assurance
- Conduct regular quality assurance audits across the service.
- Monitor compliance with company policies, procedures, and regulatory requirements.
- Identify areas for improvement and support the implementation of action plans.
- Ensure high standards of care are consistently maintained.
Care Plans and Risk Assessments
- Complete, review, and update person-centred care plans.
- Prepare and maintain comprehensive risk assessments.
- Ensure all care plans and risk assessments are current, accurate, and reflect the needs of the service user.
- Amend documentation as required following reviews, incidents, or changes in circumstances.
Service User Assessments and Consent
- Meet with service users and their families to gather information and assess care needs.
- Obtain and record informed consent where required.
- Demonstrate a sound understanding of Mental Capacity legislation and Lasting Power of Attorney (Health and Welfare and Property and Financial Affairs).
- Ensure decisions are made and documented in accordance with legal and regulatory requirements.
Staff Monitoring and Support
- Carry out spot checks on field-based care workers.
- Complete competency assessments and observations of care staff.
- Provide constructive feedback and support staff development.
- Work closely with care coordinators, supervisors, and management to maintain service quality.
Auditing and Compliance
- Audit care records, care plans, risk assessments, and other service documentation.
- Ensure all records are compliant, accurate, and up to date.
- Monitor and report on quality performance indicators.
- Support preparation for inspections and quality reviews.
Person Specification
Essential
- Experience in a quality assurance, senior care, field care supervisor, or similar role within domiciliary care.
- Knowledge of care planning, risk assessments, safeguarding, and person-centred care.
- Understanding of the Mental Capacity Act and Lasting Power of Attorney.
- Experience conducting audits, spot checks, and competency assessments.
- Excellent organisational and time management skills.
- Ability to work independently and as part of a team.
Desirable
- NVQ/QCF Level 3 or above in Health and Social Care.
- Experience of CQC inspections and compliance processes.
- Training or qualification in quality assurance or auditing.
What We Offer
- Company vehicle for business use.
- Flexible hybrid working arrangements.
- Ongoing training and professional development.
- Supportive management team.
- Opportunity to make a positive difference to the lives of service users.
This is an excellent opportunity for an experienced care professional who is passionate about quality, compliance, and delivering outstanding domiciliary care services.
Pay: £20,000.00-£25,000.00 per year
Benefits:
- Company pension
- Work from home
Ability to commute/relocate:
- London SE10 9JP: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in London SE10 9JP
