To provide technical debt advice support through a range of channels including telephone, email, instant messaging and video conferencing to debt advisers and caseworkers.
To raise the quality and effectiveness of advice being given by those using the service in accordance with the quality assurance requirements.
To undertake file reviews of debt cases as well as support debt caseworkers to develop their debt quality through feedback, support and coaching.
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
