Baker Self Adhesive Label Co Ltd
Job Title: Customer Relationship Development
To work with sales team to develop new customers in line with company strategy.
About the Role
The main purpose of this role is to help develop new customers in line with the company’s strategy, while also identifying opportunities within existing customer accounts.
You’ll play an important part in supporting the commercial team by researching prospects, qualifying leads, monitoring new customer activity and helping create meaningful introductions for the sales and leadership teams.
This is a varied, people-focused role where no two days will feel exactly the same. One day you might be researching potential customers and key decision-makers, the next you could be following up on new leads, arranging meetings, supporting account development or providing updates on pipeline progress
Tasks and Responsibilities:
· Monitor new leads and ensure they have been onboarded properly in line with company strategy
· Research and identify opportunities for additional products, services, or solutions within existing customer accounts
· Work closely with the internal sales team to develop qualified opportunities
· Report on new customer development as required
· Identify and research best prospective clients, partners, and key decision-makers
· Initiate contact through phone calls, email, LinkedIn, networking events, and referrals
· Qualify leads and identify customer needs and business opportunities
· Schedule meetings and introductions for the sales or leadership team
· Provide reports on activities, pipeline development, and relationship progress as required
· Represent the company professionally and uphold its values in every interaction
Other duties relating to office team when detailed by the Commercial Manager.
Main purpose of role:
· Research and identify opportunities within existing customer accounts
· To identify and convert best prospective customers in line with strategic needs for the company
· Ensure company is always represented in line with company values
Who We’re Looking For
We’re looking for someone who is proactive, confident and enthusiastic about building relationships.
You don’t need to know everything about labels or packaging from day one. What matters most is that you are willing to learn, comfortable speaking with people, and able to represent Baker Labels in a positive, professional and friendly way.
The ideal candidate will be:
- Confident communicating by phone, email, LinkedIn and in person
- Organised and able to manage follow-ups effectively
- Curious and interested in understanding different businesses and customer needs
- Proactive in identifying opportunities
- Comfortable working closely with a sales or commercial team
- Professional, personable and reliable
- Able to research companies, contacts and market opportunities
- Good at building rapport and maintaining relationships
- Detail-focused when reporting on activity and progress
- Positive, enthusiastic and keen to contribute to business growth
If you would like to apply directly through our website, please visit
https://www.bakerlabels.co.uk/customer-success-development/
Pay: £27,500.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
- On-site gym
Work Location: In person
