NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
Support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.
The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.
It is essential that the candidate has previous clerical/reception experience along with experience of working with the general public in a customer service environment.
Good organisational, keyboard and communication skills are essential along with being proficient in the use of computer systems.
Please note this is a GGC wide post and can be moved to any location, however initial base will be Glasgow Royal Infirmary.
This post may close sooner than the advertised date depending on the level of interest in the post
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
Duration, Location, and Working Pattern:
There are 4x permanent, part-time positions available:
1x 10.56 hours per week, Saturday 8.00-13.04, Sunday 08.00-13.30.
1x 14.4 hours per week, Monday & Friday 8.00-15.42.
1x 23.35 hours per week, Monday, Tuesday, Wednesday & Friday 08.00-1300, Thursday 08.00-11.21.
1x 20.24 hours per week, Mon 8.00-12.15, Tues Fri 8.00-12.00.
These roles are based at Glasgow Royal Infirmary.
Key responsibilities:
Customer Care
-
Welcome patients, relatives and visitors via the door entry buzzer system (where available) directing them to ward bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to.
-
Answer ward telephone calls taking/relaying messages for multidisciplinary team members.
-
Provide information concerning the condition of patients to relatives as directed by nursing staff.
-
Ensure reception/clerical staff base and waiting areas are maintained in a presentable manner [cleaning of PC’s, telephones and casenote trolley
Patient Administration
-
Admit, discharge and transfer patients on TrakCare computerised Patient Management System (TrakCare).
-
Crosscheck bed census white board against TrakCare.
-
Pre-admit patients on TrakCare.
-
Arrange/request/book out-patient appointments.
-
Arrive/Discharge clinic patients.
-
Arrange ambulance transport for patients being discharged or routinely transferred to another hospital.
-
Arrange interpreter services.
-
Requests patient casenotes update TrakCare casenote tracking system whenever patient records are received or leave the ward area.
Knowledge, training, qualifications and/or experience required to do the job:
- Previous clerical and/or reception experience is essential.
-
Experience of working with the general public in a customer service environment is essential.
-
Good organisational skills.
-
Good keyboard skills.
-
Good communication skills.
-
Proficient in the use of computer systems.
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
-
A minimum of 27 days annual leave, increasing with length of service, plus public holidays
-
Membership of the NHS Pension Scheme, including life insurance benefits
-
Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
-
Enhanced pay for working public holidays
-
NHS discounts on a wide range of goods and services
-
Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Tracey Cooper, Ward Clerk Supervisor, 0141 242 9461, [email protected]
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.
-
Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
-
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
-
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
