One of the most valuable services provided by Foxtons’ Property Management and Lettings Support department is the effective collection of rent. This function plays a critical role in safeguarding our landlords’ income, requiring a proactive and professional approach to managing arrears and resolving challenging situations.
As an Entry Level Credit Control, you will play a key role in maintaining the strong relationships Foxtons builds with its landlord clients. By ensuring timely rent collection and managing arrears cases with care and diligence, you will provide reassurance that their financial interests are protected. You will develop the expertise to handle sensitive scenarios with confidence, delivering a high standard of service when it matters most.
Our industry-leading training and ongoing development will equip you with the technical knowledge and practical skills required to navigate the legal and procedural complexities of rent arrears. This is an excellent opportunity for a motivated individual seeking to build specialist expertise within a structured and supportive environment.
Key Responsibilities
- Proactively contact tenants at regular, defined intervals via telephone, email, and SMS to address overdue rent, identify issues, and secure payment
- Ensure all contact schedules and procedures are adhered to, supporting the success of any potential legal proceedings
- Attend court proceedings where required, providing accurate and professional evidence in rent arrears cases
- Liaise with landlords, keeping them fully informed on arrears cases through to resolution
- Provide clear, accurate guidance to landlords on processes, timelines, and available options
What We Offer
- Clearly defined career progression based on performance, capability, and attitude - not tenure
- Ongoing training and professional development throughout your career
- Equity, Diversity & Inclusion networks supported by Foxtons-funded initiatives and events
- One paid volunteering day per year for a charity of your choice
- A comprehensive wellbeing package including enhanced sick pay, confidential counselling support,
- Mental Health First Aiders, and access to a coaching platform
- Enhanced parental leave policies, including generous shared parental leave
- Pension scheme
Location & Working Arrangement
This role is based at our Worcester office (WR4), located on the outskirts of the city with excellent transport links. Free onsite parking is provided. Following the initial induction period, the role offers a hybrid working pattern, including one day per week working from home.
- Strong organisational skills with excellent attention to detail
- Confident and professional communicator, able to engage with a wide range of stakeholders across multiple channels
- Resilient and solutions-focused, with the ability to manage challenging situations effectively
- Motivated, proactive, and driven to deliver high-quality service
No prior experience in the property industry is required. We provide comprehensive, industry-leading training and continuous development opportunities. Previous experience in a professional customer service environment is beneficial but not essential. We are primarily looking for individuals with the right mindset, ambition, and determination to succeed.
As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
- TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
