Cafe/Retail Assistant
20 hours/week (3 days)
Fixed-term seasonal contract (6 months)
Based at Ravenglass & Dalegarth
Pay: £12.71 per hour
About this opportunity
Hours:
This is a part time, Annualised hours, fixed-term position working 3 days (20 hours) per week.
Seasonal Fixed Term Contract:
Commencing from July 2026 to January 2027
Because the role is seasonal, operational demand reduces during the quieter winter months. This means fewer hours may be available at that time (and occasionally no scheduled shifts).
Flexibility is therefore essential, with most hours expected during our busier periods.
There may also be opportunities to pick up extra hours by providing holiday cover, subject to business needs.
What you’ll be doing
You’ll be in a key customer-facing position across our ticket offices, cafés and retail outlets. While each role has a primary focus and regular place of work, everyone is trained across the commercial operation—so a positive, flexible approach is important.
As part of our Commercial Team, you’ll help us deliver a warm welcome and a smooth, professional experience that visitors will remember.
You’ll receive training and support in:
- Customer-facing service in busy visitor environments
- Food hygiene and health & safety training
- Training on our ticketing system
- Retail sales across our outlets
- Flexibility to move between café, ticket office, and retail roles when required
Primary role areas
Ticket office / retail roles (Ravenglass):
- Selling tickets and assisting with self-service ticketing
- Answering customer queries and providing local information
- Selling retail items in our shops
Café roles (Dalegarth):
- Serving customers food and drinks
- Providing friendly, efficient service
- No food preparation required
What we’re looking for
- A friendly, approachable manner
- Confidence dealing with customers
- Willingness to learn new skills and work across different areas
- Reliability and flexibility
- Previous customer service experience is helpful, but not essential
Important information
Due to the location of Ravenglass and Dalegarth, you’ll need to be able to travel to site using your own transport, as public transport cannot be relied upon.
Why join us?
Work in a truly unique heritage setting, meet people from all over the world, and be part of a supportive team delivering memorable visitor experiences.
Job type: Part-time Temporary Fixed-term contract
Contract length: 6 months
Benefits
- Employee discount
- Health & wellbeing programme
- On-site parking
Work location: In person
Job Types: Part-time, Temporary, Fixed term contract
Pay: £12.71 per hour
Benefits:
- Employee discount
- On-site parking
Work Location: In person
