Working Arrangements:
This position is Head office based with the expectation of office working for 5 days per week.
Objectives of the role
- Process & record property enquiries from Managers, Licensees, Stakeholders & 3rd parties
- You will be the 1st point of contact for urgent Health & Safety / Business Critical Property enquires. Clarifying detail establishing urgency / providing initial guidance to relevant party.
- Determine responsibility for repair issues (licensee agreements and service charges) and advise the licensee accordingly.
- Liaise with contractors to provide licensees and Stakeholders with updates on estimated work,
- commencement dates, ensuring all parties are kept informed and internal system updated.
- Confirm completion of works with contractors and processing of recharges when required.
- Determine the correct accounting code when processing orders to maintain budget levels.
- Obtain relevant authorisations from Stakeholders.
- Communication with internal departments following works to maintain fixtures and fittings inventory.
- Assist in driving contractor performance through feedback on time, cost, and quality assessments.
- To provide general support to the Statutory Compliance Department as required at peak times or absence cover.
- To log and follow through the support required with insurance claims, liaising with Stakeholders, Contractors, and Insurance Companies.
Key Responsibilities
- Process repair calls, emails, and general queries from Managers, Licensees, Admiral stakeholders and third parties
- Liaising with other departments within Admiral to manage processes and updates
- Manage incoming Quotes
- Budget Allocation
- Tenant Recharges
- Deal with general account queries involving work orders raised
- Awareness of health & safety, environmental health and trade critical issues and prioritise jobs accordingly
- Awareness of reported issues which could be potential insurance claims and handle accordingly
- Monthly catch-up calls with Internal Stakeholders on outstanding property issues
- Work within the guidelines and always maintain GDPR requirements
Skills and Experience
- Customer Service and telephony experience essential
- Excel and Outlook skills (including Inbox management) essential
- High degree of accuracy and attention to detail
- Great organisational skills and ability to prioritise and work to tight timescales
- Excellent communication skills, both written and verbal
- Flexibility to cover other departmental tasks or assist as required
- Good team player
- Able to manage difficult conversations
- Property Helpdesk experience is desirable but not essential
If you would like to apply for the role please do so to [email protected] and include your CV.
Pay: £23,500.00-£24,500.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
