Location: Manchester. M17 1JT, United Kingdom
Address: Unit 2, Tenax Road
INDHP
We have an exciting opportunity for a Call Centre Sales Advisor to join our team at Britannia Hotels’ central office, home to several key departments. Conveniently situated in the heart of Trafford Park, our office boasts excellent transport links. With tram stops just a short walk away and easy access to the M60, commuting is hassle-free.
Please note: This is a full-time, permanent position we can not accommodate part time hours
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Auto enrolment pension scheme
Key Responsibilities:
- Answering the phone and helping guests book their stays, checking availability and making reservations.
- Taking payments and ensuring all booking details are correct.
- Informing guests about any deals and offers we have and answering any questions they may have.
- Ensuring all calls follow GDPR guidelines.
- Accurately inputting booking details received through our internal system.
- Completing prepaid reservation payment reports when required
- Making sure the payment reports for reservations are paid beforehand
- Entering information from suppliers and third-party booking sites to confirm reservations when required.
The Ideal candidate:
Previous call centre experience is essential. We are seeking candidates who are confident, professional, have good people skills, target-oriented and capable of effectively managing your own workload. This can be a rewarding role that offers an uncapped bonus, which is achieved based on revenue and targets hit.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances
Job Type: Full-time
Application question(s):
- Do you have previous experience working within a call centre environment or a similar customer focused role? Please briefly outline
Experience:
- Call Centre: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
