Overview
Adexa Direct Ltd is a leading supplier, importer, and distributor of Professional Catering Equipment via its e-Commerce site. As the business grows, we are looking to strengthen and expand our team
Customer Service Logistics Administrator combines customer support responsibilities with logistics and supply chain administration. We are seeking a highly organised and detail-oriented Customer Service Logistics Administrator to join our dynamic supply chain team.
This role is vital in ensuring the seamless coordination of transportation, warehousing, and distribution activities.
Key Responsibilities
- Handling customer enquiries by phone, email, or Chat.
- Coordinating deliveries with warehouses and transport providers.
- Tracking shipments and providing customers with delivery updates.
- Resolving issues such as delays, damaged goods, or missing orders.
Essential Skills
- Excellent communication and customer service skills.
- Strong organisational and multitasking abilities.
- Attention to detail and accuracy.
- Problem-solving and conflict resolution skills.
- Computer literacy, including Microsoft Office (especially Excel).
- Ability to work under pressure and meet deadlines.
Requirements
- Previous experience in customer service, administration, or logistics, minimum 3 years
- GCSEs or equivalent qualifications; higher education is beneficial but not always required.
Example Duties During a Typical Day
- Respond to customer emails regarding order status.
- Coordinate with couriers and warehouse teams.
- Investigate delivery issues and arrange solutions.
Pay: £26,500.00-£30,000.00 per year
Work Location: In person
