Job Title: Security Officer
Location: Eastgate Shopping Center
Hours: 42 hours per week 4 on 4 off (including weekends and Bank holidays)
Hourly Rate: £14.02 Per Hour
Contract: Full Time Permanent
ROLE OVERVIEW AND PURPOSE
We are seeking professional, customer-focused Security Officers to join our team at Eastgate Shopping Centre, Inverness. The successful candidate will provide a highly visible security presence, ensuring the safety and security of visitors, retailers, contractors, and colleagues while delivering exceptional customer service.
As a Security Officer, you will play a key role in maintaining a safe, secure, and welcoming shopping environment, supporting daily operations, responding to incidents, and upholding the highest standards of service delivery.
Key responsibility-
Carry out regular patrols of the shopping centre, service corridors, car parks, and external areas.
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Monitor and respond to alarms, incidents, and security breaches in a professional manner.
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Complete lock and unlock procedures for designated areas.
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Monitor CCTV systems in accordance with company procedures and current legislation.
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Challenge unauthorised persons and manage access control procedures.
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Support emergency response activities, including evacuations and incident management.
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Record and report all incidents accurately and in a timely manner.
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Deliver excellent customer service to visitors, retailers, contractors, and colleagues.
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Provide information, assistance, and directions to members of the public.
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Act as an ambassador for Eastgate Shopping Centre, ensuring a welcoming and professional environment.
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Support centre events and initiatives when required.
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Identify and report hazards, defects, and unsafe practices.
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Ensure compliance with all Health & Safety policies and procedures.
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Support emergency procedures, including fire and first aid incidents where trained.
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Maintain awareness of site emergency plans and business continuity arrangements.
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Liaise with emergency services and centre management as required.
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Complete detailed incident reports and documentation.
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Maintain accurate records of patrols, incidents, and daily activities.
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Use security systems and technology in line with company policies.
Requirements
Candidate requirements:
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Valid SIA Door Supervisor Licence.
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Previous experience in a security role.
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Excellent communication and interpersonal skills.
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Strong customer service focus.
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Ability to remain calm and professional under pressure.
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Good observational and report-writing skills.
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Ability to work a flexible shift pattern, including weekends and bank holidays.
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Basic IT literacy.
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SIA CCTV license (desirable)
Health & Safety Responsibilities:-
Conduct daily/weekly/monthly duties in line with the SIA license training courses to ensure the centre is safe and compliant in all aspect of health & safety
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Confident in complying with health & safety and fire prevention procedures
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Take an active role in emergency situations including Fire Warden tasks
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Oversee external contractor management to ensure they are working safely
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Always follow ABM Group and company policies and procedures
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Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
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Use all work equipment and personal PPE properly and in accordance with training received
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Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
Benefits
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Employee discounts at on-site retailers through our communication app
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Employee discounts at external retailers through Life Works
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Cycle-to-work scheme
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Free, on site staff parking and numerous transport links
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Great working environment with a relaxing team room for break times.
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Full and ongoing training
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Online payslips live before pay day and available to download. Also applies to P60
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Company uniform provided at no cost to employee
