We are looking for someone to join our dedicated reception team at Front Street Surgery. Are you caring, flexible, enthusiastic, and hardworking?
- The reception role requires good communication skills, the ability to use various IT systems confidently and the ability to adapt to different situations on a day by day basis.
- Do you want to work for one of the best GP pracitces in York? Then look no further; Front Street Surgery is one of the top performing GP practices in the area. We were recently assessed as Good by CQC, with outstanding grade for patient care. We are all very proud to work for this practice.
- Being a team player is essential - you will need to integrate with all teams in the practice; from the GPs to the administrative teams.
- This role is fast-paced and ever-changing. You will need to be able to multi task, problem-solve and think on your feet. Can you remain calm and positive when working under pressure and challenging circumstances?
We are offering 20 hours Monday to Friday. The hours of work will be in 5 hour shifts between 8 am and 6.30pm, with occasional Saturday and late night cover. The flexibility to provide cover for sickness and annual leave is essential. The shift pattern to be confirmed at interview/job offer.
You will be responsible for undertaking a wide range of administrative duties to support the team and deliver excellent service and care to our patients.
The following are the core responsibilities of the Reception Role :
- Dealing with incoming and outgoing phone calls.
- Helping with queries at the front desk.
- Liaising with internal and external healthcare professionals
- Managing the task box in an effective manner
- Maintaining accurate patient records
- Processing documents and prescriptions
- Actioning a range of administrative duties, using various online platforms.
- Complying with mandatory training requirements , including safeguarding, as set out by employment terms
- Taking prompt and timely action when there are any welfare or safeguarding concerns.
- Working within organisational policies, procedures and guidance.
- Demonstrating the practice's values and behaviours in their work
There may be, on occasion a requirement to carry out other tasks; dependent upon factors such as workload and staffing issues.
Accessibility - Our site is based on 2 floors.
Essential criteria
- Experience of working in a Healthcare environment
- Previous administrative experience.
- A good Standard of Education -Minimum of 3 GCSEs (or equivalent) at grade C or above including English Language & Maths
Desirable criteria
- Medical terminology
- Knowledge of SystmOne
Please only apply if you meet the criteria listed above, as it is essential for this position. We are unable to respond if you do not meet the criteria.
Job Type: Part-time
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
Application question(s):
- Please list how you meet the essential criteria.
Work Location: In person
