Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
Role Summary:
A confident and resilient Customer Success professional, responsible for delivering exceptional service through high-quality phone and email support, effective issue resolution, and strong relationship management.
This role combines expert objection handling, confident pricing and renewal conversations, and the ability to guide customers toward informed decisions and to fully understand their return on investment.
You will respond to customer concerns, communicate complex information clearly, and manage all interactions confidently and accurately within CRM systems. Success in this role requires empathy, composure under pressure, cross-functional collaboration, and the ability to thrive in a fast-paced, high-volume environment while consistently representing the value of our products and membership offering.
Job Responsibilities:
Log and manage all customer interactions, tasks, and journeys within ChurnZero and Salesforce to ensure consistent follow-up and visibility, maintaining an accurate and compliant flow of information.
Collaborate effectively with Finance, Customer Success, Verification, and Account Management, sharing trends to improve cross‑functional alignment.
Knowledge, Skills, Experience and Qualifications:
The ideal candidate we would like would have most, if not all the following qualities or experience:
The ability to de-escalate, to quickly diffuse tense conversations by maintaining composure, actively listening, and guiding customers towards constructive outcomes.
As well as a career in a fast-paced environment within an expanding business, we also offer the below benefits as standard:
