Summary
A rare and exciting opportunity has arisen to join a reputable and well-established law firm operating along the Yorkshire coast as a Business Administrator Apprentice. This role offers the chance to gain valuable experience within a professional legal environment while working towards a nationally recognised apprenticeship standard.
What you'll do at work
The main duties and responsibilities will include:
- Assisting the reception team by welcoming clients in a professional and courteous manner
- Supporting with answering telephone enquiries and directing calls appropriately
- Managing incoming and outgoing daily postal correspondence
- Opening, sorting and distributing mail to the relevant departments
- Filing and maintaining accurate and confidential client records in line with legal procedures
- Audio typing legal correspondence and documentation
- Using legal software and internal systems (full training provided)
- Supporting administrative staff with general office duties
- Ensuring documents are correctly prepared, formatted and stored
- Maintaining high standards of confidentiality at all times
- Providing general administrative support to ensure the smooth and efficient running of the office
This role requires professionalism, accuracy and attention to detail, as you will be working within a legal environment handling sensitive information.
Training course
Business administrator (level 3)
Hours
Monday- Friday, 9.00am- 5.00pm
35 hours a week
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will include:
- Structured off-the-job training
- On-the-job training within the workplace
- Full training on technical phone systems
- Training on legal software and internal systems
- Ongoing mentoring and support from experienced legal professionals
- Preparation for End Point Assessment
Requirements
Essential qualifications
GCSE in:
Maths & English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
This role offers an excellent foundation for a long-term career within the legal sector.
Pay: From £14,004.60 per year
Work Location: In person
