Kingdom Academy is an independent training provider with a history of providing best in class experiences with an unwavering commitment to our customers through a vast range of qualifications and training programmes in the government funded and commercial training landscape.
As a national provider with several centres across the UK, we are committed to offer a diverse transformative array of apprenticeships, standalone accredited qualifications and tailored bespoke training to cater to the ambitions of small, medium, and large organisations. Our dynamic business has colleagues who are passionate, dedicated and ambitious, all with a focus of providing outstanding experiences for customers.
Kingdom Academy is proud to be part of Kingdom Services Group which is one of the largest, independent, and privately-owned companies providing best-in-class people, technology, and training solutions. Group services include security, cleaning, recruitment & healthcare with training (Kingdom Academy) underpinning all services. Kingdom Services Group is a £250m turnover business and employs 10,500+ permanent and temporarygreat people.
We are looking to recruit a Delivery Performance Manager.
Core Responsibilities
- Lead and performance manage the learning delivery team of trainers
- Manage the team against KPIs, ensuring learners complete on time, learner experience measures through data
- Use data daily to drive improvement and performance
- Embed best practice processes, coach, develop and upskill team through CPD and capacity building
- Drive performance to achieve best in class learner experience
- Develop effective ways of working to maximise resources
- Monthly management reporting demonstrating success and areas for improvement
- For areas of the Quality Improvement plan and working alongside the Quality team
- Manage external stakeholder relationships with customers and resolve service issues when needed
- Proficient in Microsoft Office and quick to adopt internal systems, including Learner management systems for example BUD systems
- An ambassador for Kingdom Academy & group
- Stay resilient and agile through change
What we need from you - skill base requirements:
Experience
- Proven experience in the delivery and management of apprenticeship and commercial qualifications programmes
- Demonstrable experience in developing and implementing performance metrics that meet the needs of the governing agencies and awarding bodies
- Experience in managing relationships with both internal and external stakeholders to provide the best in class service
- Experience of working in a fast paced, growth environment, being a ambassador of change.
- Knowledge of the requirements of an Ofsted Inspection
Skills
- Aligned to our CARE values
- Authentic and grounded
- Confident to change the status quo and look for better ways of working
- Champions process
- Customer Service Obsession
- Ownership & Accountability
- Leadership
- Commercially sharp
- Organised and strong attention to detail
- Problem Solving & Decision Making
- Strong communicator & presenter
- Strong Microsoft Office skills and quick to learn internal systems, including Learner management systems i.e. BUD, Aptem
- Data-led and outcome focussed
Professional Qualifications & Licenses (holding or working towards a distinct advantage)
- A driving license holder
- A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance
If this sounds like you and you’d like to begin your journey with Kingdom Academy, please apply now!!
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
- Additional leave
- Company pension
- Work from home
Application question(s):
- Do you have experience in using data to inform decision and performance measures?
- How many years have you worked in apprenticeships and commercial training?
- Have you performance managed a team during this time?
Work Location: Remote
