About the Role:
At Casa del Bosque Hospitality Services, we are committed to delivering reliable hotel operations and a consistently positive guest experience. We are looking for a Hotel Operations Manager who can coordinate daily hotel activities, support departmental teams, and maintain high standards across guest services, housekeeping, reservations, and food and beverage operations.
You will oversee the day to day running of the property, ensuring departments work together efficiently and operational priorities are completed on schedule. You will also monitor service quality, staffing requirements, guest feedback, financial performance, and compliance with hotel procedures.
This position is suitable for an experienced hospitality professional who is organised, commercially aware, and confident managing people and operational responsibilities in a busy hotel environment.
Key Responsibilities:
Daily Hotel Operations:
Coordinate daily hotel activities across reception, housekeeping, reservations, guest services, maintenance, and food and beverage departments.
Team Leadership:
Supervise and support departmental employees, allocate responsibilities, monitor performance, and maintain appropriate staffing levels.
Guest Experience:
Ensure guests receive professional and responsive service throughout their stay. Handle escalated complaints and resolve service issues promptly.
Front Office Oversight:
Monitor reservations, arrivals, departures, room allocations, payment processes, and reception procedures.
Housekeeping Coordination:
Work closely with housekeeping teams to maintain room readiness, cleanliness standards, linen availability, and inspection schedules.
Service Standards:
Monitor hotel service quality and ensure employees follow operational procedures, brand standards, and customer service expectations.
Revenue and Cost Control:
Review occupancy, departmental costs, staffing levels, stock usage, and operating performance to support profitability.
Operational Reporting:
Prepare regular reports covering occupancy, revenue, guest feedback, staffing, incidents, maintenance concerns, and departmental performance.
Staff Training:
Support employee induction, operational training, coaching, and ongoing development across hotel departments.
Supplier Coordination:
Communicate with suppliers and service providers regarding stock deliveries, maintenance requirements, contracts, and service quality.
Health and Safety:
Ensure hotel operations comply with health and safety procedures, fire safety requirements, food hygiene standards, and workplace regulations.
Problem Solving:
Respond to staffing shortages, guest complaints, maintenance problems, booking issues, and other operational challenges.
What We Are Looking For:
Experience:
Previous experience in hotel operations, hospitality management, front office supervision, guest services, or a similar position.
Leadership Experience:
Experience supervising hotel employees, coordinating departments, managing shifts, or supporting operational performance.
Hospitality Knowledge:
A strong understanding of hotel operations, reservations, housekeeping, guest services, food and beverage, and service standards.
Systems Knowledge:
Confidence using hotel management systems, reservation platforms, payment systems, reporting tools, and Microsoft Office applications.
Organisation:
Excellent organisational and time management skills with the ability to manage multiple departments and changing priorities.
Communication:
Clear and professional communication skills when working with guests, employees, suppliers, and senior management.
Customer Service:
A strong commitment to guest satisfaction with the ability to handle complaints calmly and professionally.
Commercial Awareness:
Able to understand hotel occupancy, revenue, staffing costs, stock usage, and departmental performance.
Problem Solving:
Able to assess operational issues, make practical decisions, and implement effective solutions.
Attention to Detail:
A careful and consistent approach to service quality, hotel presentation, reporting, and compliance.
Flexibility:
Able to work according to hotel operational requirements, including evenings, weekends, and public holidays when necessary.
Pay: £2,700.00-£3,300.00 per month
Work Location: In person
