IT Support Technician Apprentice with V12 Tech Ltd
Hours Per Week: 37.5 Monday - Friday 09:00 to 17:30
Short Description:
We are looking for someone who has completed their A Level (or equivalent) and who has had some ‘customer facing’ work experience as this gives a good grounding in the sort of people skills that this role requires (in addition to the technical aptitude)
Full Description:
About Company:
V12 Tech are a small IT support company, (Managed Solutions Provider or MSP) that provides support to SME's mainly located in the southeast of England.
Full Description
V12 Tech provide great IT support to small to medium businesses enabling you to focus on running your business.
V12 Tech were formed by an experienced team of IT professionals who felt that they could bring their decades of expertise supporting businesses from the very smallest to large multinationals together and provide a great value, great service offering for clients of any size.
The role will initially be based at the office at The Cottage, HP5 3RB with Jamie and myself but there is an expectation that over time once they are comfortable and competent in the role that they will work from home a couple of days per week so they will also need a work area at home that they can use as we work at mixture of flexible office and home based working. Travel via public transport to Ashley Green is limited so they would ideally need their own transport. V12 Tech is a small company, which brings with it the benefit of flexibility and close working plus exposure to a variety of roles and experiences where the persons contribution to the success of the business is very noticeable. We have taken three apprentices through the company already so have experience of what is required of us as employers to support them and both of the apprentices became full time employees with us at the end of their apprenticeships.
The salary will rise according to age/experience and as they progress through their apprenticeship and although this is predominantly a telephone/email/support ticketing based support role, so a good telephone and good interpersonal skills are essential, there will be opportunities in future to attend client sites to gain first-hand experience of this side of the role.
There will be ample opportunity for study time between support and eventually project work and we will work closely with them during their early time with us to ensure that they have the necessary training to handle the support issues. We do expect them to be quite self-motivated so would need to be comfortable managing their own day/time to incorporate the necessary study time whilst still ensuring any work assigned is completed.
Duties and Responsibilities
- Provide a focused first line help desk support service to all customers
- Manage the ticketing system and escalating issues where needed
- Prioritise tickets based on business impact and severity
- Provide technical support for software/hardware/hosted issues
- Installing and configuring new installations and hosted deployments
- Troubleshooting issues over the phone or using remote software
- Perform daily operations such as server monitoring and proactive checks for our customers
- Ensuring customer documentation is kept up to date
Future Prospects:
This is a full time apprentice role and we have a track record of apprentices going on to full time employment with us.
Training Provided:
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication
Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Skills Required:
- Good existing IT skills would be an advantage, however 'hobby' level skills will not be a bar as training will be provided.
- Good clear spoken and written English
Personal Qualities:
- Excellent people skills
- Self starter, able to work unsupervised to a high standard.
Qualifications Required:
A-Level education
IND123
Pay: £16,640.00 per year
Application question(s):
- What inspires you in applying for this apprenticeship?
- Can you reliably commute to the postcode HP5 3RB under 30 minutes ?
Work Location: In person
