Job Summary
This is a genuine management position, not a support or admin role. You'll take day to day ownership of staffing, rotas, holiday approval, and administrative workflow across our front of house and back office teams, working closely with our Operations Manager. You'll be trusted to make decisions and resolve issues directly, escalating only where something has wider compliance, clinical, or partnership implications.
This role has been created to give the practice dedicated operational leadership as we continue to grow, so it's a genuine opportunity to shape how the role develops.
Duties
- Line managing our front of house and back office administrative teams, including conduct, performance, and day to day direction
- Approving staff holiday requests and building and managing reception, administrative, clinical, and room rotas
- Leading induction for new starters, including system access and EMIS setup
- Owning recruitment and onboarding administration from advert through to first day
- Sourcing locum and temporary cover at short notice and managing their induction
- Conducting appraisals and monitoring the practice training matrix
- Managing the EMIS appointment book and supporting with day to day IT issues
- Supporting the complaints process and owning the DNA letter process
- Deputising for the Operations Manager during absence
What we're looking for
- At least two years' experience in a line management or supervisory role, ideally in general practice, primary care, or another regulated healthcare setting
- A track record of managing a team of 10 or more with confidence and minimal need for escalation
- Working knowledge of EMIS or a comparable clinical system, or the ability to pick up new systems quickly
- Experience making decisions independently rather than just following an existing process
- Experience resolving patient or customer complaints directly
- Clear, confident communication, including the ability to hold a decision under pushback
Experience with recruitment, CQC preparation, or Teamnet is a bonus but not essential.
Pay: £17.00-£19.00 per hour
Benefits:
- Company pension
- Free flu jabs
- Private medical insurance
- Sick pay
Work Location: In person
