About Orbital Direct Ltd
Orbital Direct Ltd provides UK transport, international freight forwarding, and warehousing services to customers across the UK and internationally. We operate from multiple sites in Loughborough and pride ourselves on delivering reliable, high-quality logistics solutions.
The Role
We are looking for an organised, confident, and customer-focused Transport Operations Administrator to join our growing team in Loughborough. You will play a key role in keeping our transport operations running smoothly — supporting vehicle scheduling, booking management, compliance documentation, and day-to-day customer service.
This is a great opportunity for someone with strong administrative skills who is confident on the phone, works well under pressure, and wants to build a career in transport operations.
Key Responsibilities
- Accurate data entry and maintenance of booking and job records
- Managing incoming bookings and liaising with customers on requirements and updates
- Supporting vehicle and driver scheduling alongside the operations team
- Preparing, checking, and filing compliance documentation (e.g. POD records, vehicle/driver paperwork)
- Coordinating with customers by phone and email to provide updates, resolve queries, and ensure a high standard of service
- Working closely with drivers, warehouse staff, and other departments to keep jobs moving efficiently
- General administrative support for the Operations department
Requirements
- Previous experience in an administrative, transport, or logistics role
- Confident and professional telephone manner
- Computer literate, with strong attention to detail
- Able to work well under pressure in a fast-paced environment
- Flexible across our operating hours of 07:00–18:00
- Willing to participate in an out-of-hours on-call rota approximately every 5–6 weeks (covered from home, with additional pay on top of salary)
Hours
For the first 6–8 weeks, hours will be fixed at 08:30–17:00 while you train and settle into the role.
After this, you will move onto a 3-week rolling rota covering the following shifts:
- 07:30–16:00
- 08:30–17:00
- 09:30–18:00
Desirable
- Experience with transport/warehouse management software.
- Knowledge of compliance requirements within road transport/logistics
What We Offer
- A varied role at the heart of a growing logistics business
- Supportive team environment
- Opportunity to develop your skills and progress within the company
- Additional pay for out-of-hours on-call cover
Pay: £24,800.00-£26,000.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
Work Location: In person
