Welcome to beautiful Thamesmead! This refurbished first opinion GP practice is looking for a receptionist either full-time or part-time, to support the team in providing exemplary client care, to match the high standard patient care being provided.
About your new role!
Our cat friendly Thamesmead branch has gone from strength to strength over the last two years. Following a recent refurbishment, the practice has enlarged the two consult rooms for their team, added a large, streamlined pharmacy and have provided a more comfortable and welcoming reception area for our clients with separate dog and cat waiting areas.
Our veterinary reception front of house colleagues are an integral part of our teams across the group, because they are first port of call to our clients, and it is of the upmost importance they are being given five-star service and care.
We want to ensure that while our clinical team support the patients needs, we are also able to offer an engaging, efficient, and friendly welcome to clients.
You will be working alongside a highly experienced senior vet, and incredible support team including RVNs and trainee nurses.
We are looking for either a full-time colleague (40 hours) or 2 x part-time colleagues. Your rota will also include a 1:4 Saturday rotation.
As a veterinary receptionist, some of your duties will include:
- Liaise with the clinical team to communicate any delays in consultation start times.
- Book referral appointments using SOPs and ensure relevant information sheets are sent to clients prior to the consultation.
- Offer nurse clinics to clients, where required. Clients should have the opportunity to visit for advice on pet health and welfare, to include weight, dental checks and six-monthly ProActive Pets checks.
- Record details in clinical histories of any conversations with clients regarding fees or anything related to patient care.
- Place client food orders as requested and reserve when delivered. Put away the reception food order if required to do so.
- Exercise debt control measures, as directed.
- Exercise care in the handling of payments and in all financial management generally. In particular cashing up must be accurately completed.
- Process insurance claim forms, if required to do so, in an accurate and timely fashion incorporating full use of the Zeus software.
- Prepare the weekly banking, if required to do so, in a secure, accurate and timely fashion. Report shortages and overs to senior personnel, as directed.
As well as a high level of face-to-face client care, there is also a large amount of phone and written communication to our clients, and these methods of communication must be treated equally as professionally.
We are ideally seeking candidates with previous reception responsibilities within a veterinary or healthcare setting to join our team and can work early and late shifts Monday to Friday, and most importantly feel comfortable around animals from all walks of life!
Thamesmead is located near Abbey Wood station, which is on the stunning new Elizabeth line, and will take you to every part of London you may need! It is also a short train journey from beautiful Blackheath Village which in just 30 minutes transports you to what feels like a period drama set complete with independent shops, beautiful restaurants and plenty of green space.
Now let's delve into the nitty gritty, here is what we offer you:
The salary for this role is £12.71 per hour with scope for future development and training.
A little snippet of the benefits you will receive:
- 6.6 weeks annual leave including bank holidays (pro rata for part-time)
- Paid 30-minute lunch breaks
- Generous colleague discounts
- The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at [email protected] for any other queries or to simply arrange a call and have a chat about other opportunities!
