UK Customer Service Coordinator

UPM -
Woking

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Job details

Full-time
4 hours ago

Qualifications

Customer service
Microsoft Office
IT
Communication skills

Full job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/careers

We are now looking for Customer Service Coordinator to join our Sales and Customer Service team in Woking, United Kingdom.

Greetings from your future manager

“In this role, you will help deliver excellent customer service, by processing orders accurately, responding to enquiries and resolving issues in a timely and effective way. You will play an important part in creating a positive experience for our customers in every interaction . ” - Matthew Jackson , UK Sales Office Manager

What you will do

Act as the first point of contact for customers via phone, email, or live chat

Respond promptly to customer enquiries, requests, and complaints

Provide accurate information about products, services, and company policies

Resolve customer issues efficiently and escalate complex cases when necessary

Maintain detailed and accurate customer records in the relevant systems

Process orders, and returns in line with company procedures

Build positive relationships with customers to encourage loyalty and retention

Collaborate with internal teams to resolve queries and improve service delivery

Meet individual and team performance targets (e.g., response times, error/credit %)

Who you are

You have experience in customer service or demonstrate the potential and motivation to grow in this area

You are a clear communicator with strong verbal and written communication skills

You have a practical approach to problem-solving and resolving customer concerns

You are well-organized and pay attention to detail

You are able to manage priorities, handle multiple tasks, and use your time effectively

You have basic IT skills, including Microsoft Office and CRM or similar systems

You have experience with customer service or ticketing tools, and experience in a similar industry is an advantage

You are professional and approachable in your way of working with customers and colleagues

You are able to understand different customer needs and stay calm in challenging situations

You are a reliable and adaptable team member with a focus on delivering a positive customer experience

This is what we offer to you

A meaningful job: We have an inspiring purpose “ We renew the everyday for a future beyond fossils ”. Our work is impactful and transformative.

A caring community : Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

Development opportunities : We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

Responsible employer : Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas , from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

L earn about our R eward ing and our W ays of working >

Additional information about the position

This position is located in Woking, United Kingdom.

The position holder will report to Matthew Jackson , UK Sales Office Manager .

For further information about the role, please contact Matthew Jackson , UK Sales Office Manager at [email protected] .

How to apply

To apply, please submit your CV and cover letter by June 22, 2026 . Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact our HR Service Center at [email protected] or tel. +4401723502550 .

Learn more about how to apply from our Careers page .

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,100 people worldwide, with annual sales of approximately €9.7 billion. Our shares are listed on Nasdaq Helsinki Ltd.

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#UPM #materialsolutions #WeRenewTheEveryday

#LI-DNI

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