Job Summary
We are seeking an energetic and friendly Receptionist/Customer Service Officer to be the welcoming face of Make Waves. At Make Waves, our receptionists are at the heart of our business. You will become an important part of our families' regular visits and a face our children love to see.
You will be an integral part of helping the administrative, operational and sales areas of Make Waves . You will be supported in doing so by our Swim School Management Team.
Duties
- Greet adults and children warmly, ensuring they feel welcomed and attended to promptly
- Answer all incoming phone calls with professionalism and courtesy, directing inquiries appropriately
- Manage front desk activities including booking swimming lessons, answering emails, keeping spreadsheets and enquiries up to date, and maintaining visitor logs
- Assist with administrative duties such as photocopying, filing, creating and preparing resources, and
- Support team members with administrative tasks to enhance overall office efficiency
- Maintain a tidy and efficient work space
Skills
- Excellent customer service, including the ability to interact with both adults and children in a welcoming, friendly, and professional manner.
- Proven office experience with strong organisational skills and attention to detail
- Excellent phone etiquette with the ability to communicate clearly and professionally
- Strong typing skills for efficient data entry and document preparation
- Previous clerical or administrative experience preferred but not required; training provided for the right candidate
- Knowledge of office equipment such as printers, scanners, and telephones
- Ability to multitask effectively in a fast-paced environment while maintaining a positive attitude
Hours of Work
We are looking for an individual to work Monday, Tuesday and Saturdays. The regular number and specific hours are able to be slightly flexible, though do need to be close to the following;
Monday 0915-1400
Tuesday 0915-1400
Saturday 0845-1300
Join us in delivering outstanding service while supporting Make Waves success! This role is perfect for motivated individuals eager to grow their administrative skills in a dynamic setting.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Bideford EX39: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
